Hospital Liaison

Description:

We are seeking a professional, well-spoken, and mature Hospital Liaison to serve as the primary point of contact between our organisation and partner hospitals. The ideal candidate will be confident, organised, and able to build strong working relationships within a hospital environment. This role requires excellent communication skills, the ability to manage administrative tasks, and a proactive approach to supporting hospital operations and service delivery.
Key Responsibilities

Act as the main liaison between the organisation and hospital staff, ensuring effective communication and service coordination.
Build and maintain strong professional relationships with hospital administrators, medical staff, and key stakeholders.
Conduct regular telephone calls and follow-ups with hospital personnel and clients.
Visit hospitals when required to support operations, resolve queries, and strengthen partnerships.
Maintain accurate records, reports, and correspondence using Excel and internal systems.
Assist with the onboarding, communication, and support of patients, clients, or hospital partners (depending on the organisation’s needs).
Gather and relay feedback from hospitals to internal teams to enhance service quality.
Ensure compliance with organisational procedures, policies, and service standards.
Perform general administrative duties as required.

Requirements:

Key Requirements

Matric / Grade 12 (minimum requirement).
Own reliable vehicle and a valid driver’s licence.
Proven experience in a liaison, client service, or administrative role (experience in a hospital or healthcare environment is advantageous).
Professional, well-spoken, and able to communicate clearly and confidently at all levels.
Mature demeanour with strong interpersonal skills and emotional intelligence.
Proficient in Microsoft Excel and general computer literacy.
Ability to multitask, prioritise, and work independently.
Strong attention to detail and organisational skills.
Ability to remain calm, professional, and solutions-driven in a fast-paced hospital environment