Description:
SUMMARY
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To assist in the day to day running of the restaurant and to help ensure the Village N Life concepts, manuals, SOPs and logs are always kept current and implemented as well as managing and organizing daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers. Areas of operation range from personnel management to cook and waiting staff coordination to inventory management.
MINIMUM REQUIREMENTS
QUALIFICATION: Grade 12 or equivalent
Accommodation Certificate/Hotel School diploma is advantageous.
EXPERIENCE: Previous experience in the same or similar position in a 4/5-star hotel
Familiar with all duties and procedures in a restaurant Environment
MS Office (Word, Excel and Email) is essential
Opera experience is advantageous
Competencies
Communication : Verbal Communication
Comprehension
Cognition/Thinking : Decision Making and Judgement
Problem Solving
Interaction with Others : Influencing Others
Relationship Building
Personal Effectiveness : Adaptability and Flexibility
Attention to Detail/Quality
Results Focus and Initiative
Management/Leadership :
Coaching and Mentoring
Fiscal Accountability
DUTIES AND RESPONSIBILITIES
Service Levels
Ensure service levels are maintained and sustained in the Restaurant and Front Office. Manage Dining room, catering and ensure that tables are always setup correctly. Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs. Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file. Coordinate daily Front of the House and Back of the House restaurant operations Respond efficiently and accurately to customer complaints Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Ensure compliance with sanitation and safety regulations Control operational costs and identify measures to cut waste Implement policies and protocols that will maintain future restaurant operations Process payroll and maintain all relevant records<