Portfolio Administrator

Description:

ARE YOU A DETAIL-ORIENTED ADMINISTRATOR WITH STRONG TECHNICAL AND FINANCIAL COORDINATION SKILLS?

We’re looking for a proactive Portfolio Administrator to provide on-site administrative and operational support for a key client portfolio. This role focuses on end-to-end job processing, workflow management, and technical coordination to ensure seamless service delivery. If you’re computer-savvy, organised, and thrive in a structured, fast-paced environment — this role is for you!

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

Responsibilities include:

• Provide administrative and operational support to a dedicated site portfolio.
• Manage and track job cards, quotations, and invoicing processes from initiation to completion.
• Maintain and update asset registers and ensure accurate job flow and recordkeeping.
• Pilot and implement new workflow systems for process efficiency and reporting.
• Liaise with technicians, supervisors, and the client to ensure all service requests are processed and closed timeously.
• Support financial tracking including costing, purchase orders, and billing accuracy.
• Compile daily, weekly, and monthly performance reports.
• Ensure compliance with quality assurance standards (QMS) and client SLAs.

WHAT YOU NEED TO SUCCEED

Experience:

• 3–5 years’ experience in service administration or call centre coordination.
• Proven record in customer service and workflow process administration

Qualifications:

• Grade 12 / Matric (Mandatory)
• Diploma or certificate in Business Administration, Operations, or Customer Service Management.
• Valid driver’s license (mandatory)

SKILLS & KNOWLEDGE – WHAT SETS YOU APART

• Excellent multitasking and communication skills.
• Strong Excel and reporting ability.
• CRM or service workflow software experience (advantageous).
• High attention to detail and organisational ability.
• Self-motivated, able to work independently and meet deadlines.
• Resilient, reliable, and able to perform in a fast-paced environment.
• Meticulous, reliable, and self-driven.
• Good communication and ability to work well with procurement and project teams.
• High organisational aptitude, autonomy, and accountability.

WHAT WE ARE OFFERING…

• Be part of a forward-thinking technical services team where accuracy and reliability drive success.
• Gain hands-on exposure to workflow management and service coordination processes.
• Access to Medical Aid , Provident Fund , and a 13th Cheque .
• Continuous training and career growth opportunities within a national organisation.
• Mentorship from experienced technical and operations professionals.

Requirements:

• Provide administrative and operational support to a dedicated site portfolio.
• Manage and track job cards, quotations, and invoicing processes from initiation to completion.
• Maintain and update asset registers and ensure accurate job flow and recordkeeping.
• Pilot and implement new workflow systems for process efficiency and reporting.
• Liaise with technicians, supervisors, and the client to ensure all service requests are processed and closed timeously.
• Support financial tracking including costing, purchase orders, and billing accuracy.
• Compile daily, weekly, and monthly performance reports.
• Ensure compliance with quality assurance standards (QMS) and client SLAs.

• 3–5 years’ experience in service administration or call centre coordination.
• Proven record in customer service and workflow process administration

• Grade 12 / Matric (Mandatory)
• Diploma or certificate in Business Administration, Operations, or Customer Service Management.
• Valid driver’s license (mandatory)

• Excellent multitasking and communication skills.
• Strong Excel and reporting ability.
• CRM or service workflow software experience (advantageous).
• High attention to detail and organisational ability.
• Self-motivated, able to work independently and meet deadlines.
• Resilient, reliable, and able to perform in a fast-paced environment.
• Meticulous, reliable, and self-driven.
• Good communication and ability to work well with procurement and project teams.
• High organisational aptitude, autonomy, and accountability.

• Be part of a forward-thinking technical services team where accuracy and reliability drive success.
• Gain hands-on exposure to workflow management and service coordination processes.
• Access to Medical Aid , Provident Fund , and a 13th Cheque .
• Continuous training and career growth opportunities within a national organisation.
• Mentorship from experienced technical and operations professionals.