Description:
Exciting Opportunity for a service assistant in the motor industry:
Autoworks is an upmarket vehicle service and repair centre. Autoworks, based in Strand Cape Town, is looking for a customer centric individual with top-notch customer service. The Service Assistant will be responsible for ensuring the smooth and efficient operation of customer service. This includes managing customer interactions, handling administrative tasks, and overseeing the front of house area.
Requirements and Skills:
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Matric or equivalent qualification.
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Proficient in English (both written and spoken).
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Previous experience in customer care.
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Computer literate.
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Strong organisational and administration skills.
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Ability to thrive in a fast-paced environment.
The successful candidate will be responsible for the following:
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Greet and assist Autoworks customers in a professional and friendly manner.
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Answer phone calls, respond to inquiries, and relay information between customers and the technical team.
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Book and schedule customer appointments or service requests in a timely manner.
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Prepare, issue, and follow up on service estimates or quotes.
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Prepare and send invoices to customers.
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Update and monitor the status of ongoing jobs, ensuring timely completion and customer satisfaction.
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Order, receive, and return parts as necessary for service jobs.
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Organise drop-off services and manage associated logistics.
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Offer refreshments and ensure customers are comfortable while they wait.
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Maintain filing systems, handle general administrative tasks, and support team members as needed.
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Conduct follow-up calls to ensure customer satisfaction, confirm bookings, and gather feedback.
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Perform other administrative tasks as assigned by your supervisor.
Salary range: R10,000.00 - R12,000.00 per month, depending on experience.
Job Type: Full-time, Permanent, office-based
Ability to commute: Strand, Cape Town
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