Description:
Customer Service Consultant / Helpdesk Consultant
The purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.
Competencies and Experience:
- Proven success in developing and executing business strategies.
- Computer literate intermediate
- Excellent communication and interpersonal skills.
- Strong coaching and mentoring abilities.
- Goal-oriented with a focus on achieving targets.
- Leading self before leading others.
- Developing Expertise, Adopting Practical Approaches
- Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change
- Understanding People, Team Working, Valuing Individuals
- Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.
- 2-3 years Network Marketing / Entrepreneurial experience / 2-3 years Business coach and mentor entrepreneurs to reach business goals experience / 2 - 3 years customer service experience / 2 - 3 years experience in business development, sales, or related field.
Description of Tasks:
- Interacting successfully with new prospective Members and explaining the Business to them.
- Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
- Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
- Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions.
- Act as first point of contact and refer member inquiries and concerns to Aftersales to ensure successful resolution.
- Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
- Offer guidance and support to Members which fosters a positive and encouraging experience.
- Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
- Align with the company's mission to improve the member experience and positively impact lives.
- Actively listen engage with Members to understand their needs and contribute to their personal and professional growth.
- Assist new Members in starting their business journey by providing comprehensive
03 Nov 2025;
from:
gumtree.co.za