Description:
Our client, a leading national retail group, is seeking experienced Store Managers to oversee the daily operations of their high-performing retail outlets across the Midlands and North Coast . Each successful candidate will take responsibility for one key branch , and multiple positions are available across the region
Key Midlands branches are located in retail malls in Pietermaritzburg, Howick, and Hilton , while key North Coast branches can be found in retail malls in Ballito and Umdloti
These roles are responsible for leading a team of approximately five high-performing Team Leads . To be considered, you must have at least five years of proven experience managing a similarly sized team within a retail, client-facing environment . Your background should include overseeing Team Leads who drive their teams to achieve sales targets across one or more of the following key product categories: food, beverages, pharmaceuticals, home care, or maintenance
These positions are ideal for experienced Store Managers looking to join a group committed to career development , offering excellent opportunities for growth within management . The environment is fast-paced, dynamic, and performance-driven , providing the perfect platform for ambitious retail professionals to thrive and advance their careers
Duties and Responsibilities
Stock and Inventory
- End-to-end inventory management, including planning, ordering, daily stock levels, bi-annual stock takes, goods in transit, and ensuring physical stock aligns with the inventory ledger in SAP
- Stock performance and loss control, overseeing shrinkage, out-of-stock management, dormant/negative stock investigations, GP variance resolution, and trend analysis to support operational planning
- Drive achievement of sales and profitability targets across health, beauty, and FMCG categories
Merchandising
- Implement visual merchandising and promotional strategies in line with brand guidelines ensuring promotions are effectively executed
- Maintain outstanding store condition and visual merchandising standards
- Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image
Finance
- Manage store finances and profitability, including budgeting, fund allocation, financial record keeping, floats, banking, pricing, stock control and store expense management to meet business KPIs minimising overtime, casual spend , and price overrides
- Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures
- Manage financial controls, including cash levels and collections, daily run-end sign-offs , cashier productivity rates, and adherence to procedures
Customer Services
- Maintain exceptional customer service standards, resolving escalations promptly maintaining high satisfaction levels, and fostering strong customer relationships
- Ensure operational compliance, including staff adherence to policies, accurate processing of customer accounts, and effective management of loyalty and request systems
Human Resources
- Manage staff performance, development, and scheduling, fostering a high-performance culture, including monitoring, evaluating, and implementing development plans for all team members
- Oversee HR processes and administration, ensuring compliance with policies, workforce management systems, and accurate employee records
- Lead, coach, and develop staff, providing training (including feedback) and mentoring to foster career progression opportunities
- Take total ownership of the workforce management system within the business units, including master data management and transactional management
- Adhere to Health and Safety rules and regulations
- Adhere to company uniform and personal appearance policy
Minimum Requirements /Non-Negotiable
- Must be a South African Citizen
Requirements:
- End-to-end inventory management, including planning, ordering, daily stock levels, bi-annual stock takes, goods in transit, and ensuring physical stock aligns with the inventory ledger in SAP
- Stock performance and loss control, overseeing shrinkage, out-of-stock management, dormant/negative stock investigations, GP variance resolution, and trend analysis to support operational planning
- Drive achievement of sales and profitability targets across health, beauty, and FMCG categories
- Implement visual merchandising and promotional strategies in line with brand guidelines ensuring promotions are effectively executed
- Maintain outstanding store condition and visual merchandising standards
- Plan and implement shop merchandising, layout, and the customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image
- Manage store finances and profitability, including budgeting, fund allocation, financial record keeping, floats, banking, pricing, stock control and store expense management to meet business KPIs minimising overtime, casual spend , and price overrides
- Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures
- Manage financial controls, including cash levels and collections, daily run-end sign-offs , cashier productivity rates, and adherence to procedures
- Maintain exceptional customer service standards, resolving escalations promptly maintaining high satisfaction levels, and fostering strong customer relationships
- Ensure operational compliance, including staff adherence to policies, accurate processing of customer accounts, and effective management of loyalty and request systems
- Manage staff performance, development, and scheduling, fostering a high-performance culture, including monitoring, evaluating, and implementing development plans for all team members
- Oversee HR processes and administration, ensuring compliance with policies, workforce management systems, and accurate employee records
- Lead, coach, and develop staff, providing training (including feedback) and mentoring to foster career progression opportunities
- Take total ownership of the workforce management system within the business units, including master data management and transactional management
- Adhere to Health and Safety rules and regulations
- Adhere to company uniform and personal appearance policy
- Must be a South African Citizen