Description:
Key Responsibilities
Respond to customer queries via phone, email, and chat in French and English Resolve customer issues efficiently, professionally, and with empathy Escalate complex queries to the relevant departments when necessary Accurately log all customer interactions in the CRM system Assist customers with account issues, billing inquiries, and product information Follow up with customers to ensure resolution and satisfaction Maintain up-to-date knowledge of products, services, and company policies Contribute to continuous improvement by providing customer feedback and identifying process inefficienciesRequirements
Minimum 35 years of experience in a high-volume international call centre Fluent in French and or Spanish (native or professional level) and English Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite Excellent communication and problem-solving skills Ability to multitask, prioritize, and manage time effectively Customer-oriented mindset with a passion for service excellence South Africa ID or Residence Permit is essential
02 Jul 2025;
from:
gumtree.co.za