Description:
We are looking for an experienced Application Support Engineer to join our client on a 12 Month Contract, remotely.
Purpose of the role:
The Application Support Engineer will provide technical maintenance and support for the ControlFirst system , ensuring system stability, performance, and ongoing enhancement through an iterative, agile approach.
This role requires a balance of hands-on technical troubleshooting , system monitoring , and i ncremental development aligned with business priorities.
Key Responsibilities
- Application Maintenance & Enhancement
- Implement bug fixes and enhancements to the ControlFirst application code base.
- Manage iterative releases and version control of code and APIs.
- Conduct technical impact analysis for new feature requests.
- Monitor application servers and services for availability and performance.
- Manage and maintain health of environments to prevent downtime.
- Provide Level 2/3 support for incidents and service requests.
- Support deployment processes, including packaging and release notes.
- Maintain source control, backup infrastructure, and related documentation.
- Collaborate with business users, vendors (e.g., Entelect), and internal teams.
- Track and manage tickets via issue tracking systems (e.g., JIRA, ServiceNow).
- Document all maintenance, enhancements, and incident resolutions.
- Recommend process improvements to decrease email volumes, enhance notifications, and streamline communication.
- Support data masking and API versioning initiatives.
- Contribute to training material and documentation for internal teams.
Required Skills and Experience
- 3–6 years of experience in application or software support engineering , preferably within financial or risk systems .
- Strong understanding of software maintenance lifecycles , issue tracking , and release management .
- Experience with:
- Application servers and system monitoring tools
- Source control (Git, Bitbucket)
- SQL and API-based integrations
- DevOps concepts (CI/CD beneficial)
- Familiarity with agile/iterative maintenance models .
- Excellent analytical and problem-solving skills.
- Clear written and verbal communication, able to collaborate remotely.
Engagement Details
- Remote working with potential collaboration with stakeholders.
- Deliverables: Maintenance of backlog items, release documentation, system health monitoring, and enhancement implementation.
- Reporting: Regular updates to project stakeholders via tracking infrastructure and support emails.
Nice-to-Have
- Exposure to ControlFirst , banking risk systems , or regulatory tech platforms .
- Experience with data masking and multi-tenancy removal projects.
- Knowledge of AWS or cloud-based environments .
Requirements:
- Implement bug fixes and enhancements to the ControlFirst application code base.
- Manage iterative releases and version control of code and APIs.
- Conduct technical impact analysis for new feature requests.
- Monitor application servers and services for availability and performance.
- Manage and maintain health of environments to prevent downtime.
- Provide Level 2/3 support for incidents and service requests.
- Support deployment processes, including packaging and release notes.
- Maintain source control, backup infrastructure, and related documentation.
- Collaborate with business users, vendors (e.g., Entelect), and internal teams.
- Track and manage tickets via issue tracking systems (e.g., JIRA, ServiceNow).
- Document all maintenance, enhancements, and incident resolutions.
- Recommend process improvements to decrease email volumes, enhance notifications, and streamline communication.
- Support data masking and API versioning initiatives.
- Contribute to training material and documentation for internal teams.
- 3–6 years of experience in application or software support engineering , preferably within financial or risk systems .
- Strong understanding of software maintenance lifecycles , issue tracking , and release management .
- Experience with:
- Application servers and system monitoring tools
- Source control (Git, Bitbucket)
- SQL and API-based integrations
- DevOps concepts (CI/CD beneficial)
- Familiarity with agile/iterative maintenance models .
- Excellent analytical and problem-solving skills.
- Clear written and verbal communication, able to collaborate remotely.
- Application servers and system monitoring tools
- Source control (Git, Bitbucket)
- SQL and API-based integrations
- DevOps concepts (CI/CD beneficial)
- Remote working with potential collaboration with stakeholders.
- Deliverables: Maintenance of backlog items, release documentation, system health monitoring, and enhancement implementation.
- Reporting: Regular updates to project stakeholders via tracking infrastructure and support emails.
- Exposure to ControlFirst , banking risk systems , or regulatory tech platforms .
- Experience with data masking and multi-tenancy removal projects.
- Knowledge of AWS or cloud-based environments .
30 Oct 2025;
from:
careers24.com