Description:
Responsibilities:
Operational Oversight:Monitor daily operations across all regional outlets to ensure adherence to brand standards, SOPs, and customer service excellence. Franchisee Support & Development:
Build strong relationships with franchisees, guiding business performance, marketing initiatives, and operational improvements. Performance Management:
Analyze sales, labor, and cost metrics. Identify underperforming stores and implement corrective action plans. Training & Compliance:
Ensure franchisees and their teams are trained on new products, systems, and compliance requirements (health, safety, labor laws). New Store Launches:
Support site selection, store setup, and opening processes for new franchise locations. Marketing & Promotions:
Collaborate with marketing teams to roll out regional campaigns and evaluate their effectiveness at the store level. Reporting:
Provide regular performance reports to senior leadership, highlighting wins, risks, and opportunities.
Requirements:
Diploma or Degree in Business, Hospitality, or Franchise Management Minimum 5 years experience in a multi-unit QSR or franchise operations role Strong leadership, coaching, and conflict resolution skills Financial acumen with the ability to interpret P&Ls and drive profitability Willingness to travel extensively within the region Valid drivers license and own reliable transport
02 Oct 2025;
from:
gumtree.co.za