Description:
Duties & Responsibilities
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Act as the manager in charge during assigned shifts, serving as the primary contact for guests and staff.
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Oversee operations across all hotel departments, including reception, housekeeping, food & beverage (breakfast service), and maintenance.
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Conduct regular room and facility checks to ensure readiness, cleanliness, and adherence to hotel standards.
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Supervise, guide, and motivate staff on duty, ensuring service standards are consistently maintained.
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Manage guest check-in and check-out processes to ensure efficiency and satisfaction.
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Coordinate staff rosters, oversee shift handovers, and conduct daily operational briefings.
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Handle shift-related financial responsibilities, including cash-ups, billing, and reporting.
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Escalate incidents, maintenance issues, and operational irregularities to senior management where necessary.
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Ensure compliance with health, safety, and hygiene standards.
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Promote and uphold excellent guest service and a welcoming atmosphere.
Desired Experience & Qualification
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Proven experience in hotel management, front office, or supervisory role within hospitality.
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Strong knowledge of hotel operations including housekeeping, front desk, food service, and maintenance.
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Excellent leadership, communication, and interpersonal skills.
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Professional problem-solving and conflict-resolution abilities.
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Flexibility to work shifts, weekends, and public holidays.
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Strong organizational and multitasking skills.
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Computer literacy (MS Office and booking/POS systems).
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Education: Matric (Grade 12) required; hospitality qualification or diploma is an advantage.
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