Description:
INTERNAL SALES ORDERS CLERK (EE)
Overview: Receiving, confirming and effective processing of all orders and providing customers with accurate information on all products regarding availability, delivery, etc.
Duties:
Order Processing:
Receive, confirm, and process sales orders on an ongoing basis from customers, reps and agents.
Credit notes:
Ensure correct contract prices and dates on Syspro.
Product Knowledge:
Provide basic product knowledge for products.
Attend weekly product training
Telephone/Communication skills:
Demonstrate courteous telephone skills.
Build customer relations, inform them of new products and price increase.
Filing Controls/ Housekeeping:
Filing to be correctly done and regularly updated.
Contract Pricing:
Manage contract pricing for all customers.
Department correspondence:
Draft responses to queries.
ETA on out of stocks:
Communicate ETA to sales team daily
Get updates from production manager on ETA of out of stocks
Back-orders:
Release back orders and print picking slips in warehouse (when stock available). Report to be done weekly
Customer:
Ensure clear communication.
Assist Sales Representatives:
Assist with customer information, including orders not delivered, ETA on out of stocks, contract pricing etc.
Switchboard:
Relieve on switchboard when needed.
Requirements:
A tertiary qualification in cost accounting, or a related field.
3-5 years working knowledge of a production administrative environment and basic cost accounting.
Experience in a global multinational company will be beneficial.
Excellent numeracy skills.
Exceptional customer Service
Experience with Syspro advantageous.
Remuneration:
R15k negotiable, medical aid and provident fund