Where

Reservations Manager

First Group Management (Pty) Ltd
Berea Full-day Full-time

Description:

Are you a highly organized and customer-focused professional with a passion for travel and logistics? We are looking for an experienced International and Local Reservations Manager to join our dynamic team and lead the reservations department with precision and care.

🔹 Key Responsibilities:

  • Oversee and manage all international and local booking operations
  • Coordinate with global and domestic partners to ensure seamless reservation processes with Exchanges.
  • Lead a team of reservation agents, providing training and support daily.
  • Optimize reservation systems and workflows for maximum efficiency
  • Handle high level customer inquiries and resolve issues promptly
  • Monitor performance metrics and report on booking trends daily, weekly and monthly.

Requirements:

Are you a highly organized and customer-focused professional with a passion for travel and logistics? We are looking for an experienced International and Local Reservations Manager to join our dynamic team and lead the reservations department with precision and care.

🔹 Key Responsibilities:

  • Oversee and manage all international and local booking operations
  • Coordinate with global and domestic partners to ensure seamless reservation processes with Exchanges.
  • Lead a team of reservation agents, providing training and support daily.
  • Optimize reservation systems and workflows for maximum efficiency
  • Handle high level customer inquiries and resolve issues promptly
  • Monitor performance metrics and report on booking trends daily, weekly and monthly.
  • Oversee and manage all international and local booking operations
  • Coordinate with global and domestic partners to ensure seamless reservation processes with Exchanges.
  • Lead a team of reservation agents, providing training and support daily.
  • Optimize reservation systems and workflows for maximum efficiency
  • Handle high level customer inquiries and resolve issues promptly
  • Monitor performance metrics and report on booking trends daily, weekly and monthly.
  • Management: 2 to 3 years
  • Reservations: 4 to 5 years

Requirements:

  • Proven experience in reservations management (minimum 3–5 years preferred)
  • Strong knowledge of reservation systems (e.g., Mocha, Pegasus, Amadeus, Opera, Iris, Genesys,Qcontact etc.)
  • Vast Knowledge of international reservations and exchange partners an advantage
  • Excellent communication and leadership skills
  • Ability to manage multiple tasks and meet deadlines
  • Strong analytical and problem-solving skills
  • Fluency in English (additional languages a plus)
  • Have a background in international travel or worked in an international campaign.
  • Proven experience in reservations management (minimum 3–5 years preferred)
  • Strong knowledge of reservation systems (e.g., Mocha, Pegasus, Amadeus, Opera, Iris, Genesys,Qcontact etc.)
  • Vast Knowledge of international reservations and exchange partners an advantage
  • Excellent communication and leadership skills
  • Ability to manage multiple tasks and meet deadlines
  • Strong analytical and problem-solving skills
  • Fluency in English (additional languages a plus)
  • Have a background in international travel or worked in an international campaign.

Requirements:

  • Proven experience in reservations management (minimum 3–5 years preferred)
  • Strong knowledge of reservation systems (e.g., Mocha, Pegasus, Amadeus, Opera, Iris, Genesys,Qcontact etc.)
  • Vast Knowledge of international reservations and exchange partners an advantage
  • Excellent communication and leadership skills
  • Ability to manage multiple tasks and meet deadlines
  • Strong analytical and problem-solving skills
  • Fluency in English (additional languages a plus)
  • Have a background in international travel or worked in an international campaign.
29 Sep 2025;   from: careers24.com

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