Description:
Critical Criteria (Requirements)
- Matric certificate (Grade 12); hospitality qualification or diploma advantageous
- Minimum 5 years progressive experience in front office roles, with at least 2 years in Front Office Management
- Opera PMS experience essential
- Strong knowledge of hotel operations, loyalty programmes and revenue management principles
- Proven track record in guest relations, conflict resolution, and team leadership
- Excellent interpersonal, communication, and decision-making skills
- Professional, confident, and guest-centric approach to luxury hospitality
- Must hold a valid South African ID
Key Competencies ð??¹ Guest-Centric Leadership Passionate about creating warm, memorable guest experiences
ð??¹ Operational Precision Detail-driven with strong organisational and workflow management skills
ð??¹ Sales & Upselling Ability - Confident in driving revenue across rooms, outlets, and hotel services
ð??¹ People Development - Skilled in coaching, motivating, and inspiring future leaders
ð??¹ Adaptability & Judgment - Effective decision-making in a fast-paced, dynamic environment
Duties & Responsibilities
- Be present daily in the lobby, welcoming guests and setting the tone for exceptional service
- Maintain front office systems (Opera PMS and related interfaces) with accurate guest data
- Drive upselling opportunities and oversee loyalty programme standards
- Lead, motivate, and develop a high-performing front office team
- Oversee daily training, maintain training calendars, and conduct return-to-work interviews
- Ensure seamless communication between front office and other departments
- Oversee daily banking, reconciliations, PM accounts, and bill backs
- Support Guest Experience Manager to enhance the overall guest journey
- Ensure compliance with policies, SOPs, fire, security, and emergency procedures
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28 Sep 2025;
from:
gumtree.co.za