Description:
Service Centre Facilitator at Crusaders Corporate
Cash Crusaders Warehouse
Lanseria Permanent Full Time Introduction
Crusaders Corporate is a growing import and wholesale business looking for a Service Centre Facilitator to assist with the after-sales requirements of the business. This is a fast-paced, high-volume environment that requires excellent organisational ability, strong communication, and a proactive approach.
Duties & Responsibilities
The ideal candidate needs to be energetic, proactive, and able to manage well under pressure. You will be responsible for overseeing after-sales service processes for a group of stores, ensuring repairs are managed efficiently and communication is clear at all times.
Key responsibilities include:
Oversee assigned store portfolio – Manage after-sales service requirements for a set group of stores, ensuring high-quality customer service and quick turnaround times. Processing defective jobs – Receive, log, and process items returned for repair, ensuring accurate documentation and tracking throughout the process. Repair coordination – Liaise with technicians, suppliers, and service providers to ensure repairs are completed within agreed timelines. Progress updates – Provide consistent, clear, and timely updates to stores regarding the status of repairs and any changes to expected completion dates. Quality control checks – Verify that all repaired items meet quality standards before being returned to the stores. Administrative management – Maintain accurate service records, job cards, and communication logs; manage related correspondence and documentation via email and internal systems. Team collaboration – Work closely with the Service Centre team of 20+ staff members to ensu
23 Sep 2025;
from:
gumtree.co.za