Description:
The Electrical and Automation Specialist will be required to drive customer support by ensuring processes and systems are in place and feedback from field personnel and customers are handled in a structured and efficient manner.Basic Functions
Product Support Lead for Electrical and Automation. Evaluating and implementation of support structure. Upskilling/training of support personnel. Component failure investigations. Machine preparedness, commissioning and analysis. New Machine and prototype trials. Machine compliance and standard adherence. Customer communications and technical support. Documentation and records Maintenance, service and repair process management.
Specific Objectives
Product Knowledge: It is the responsibility of the Product Specialist to support technical, sales and commercial functions within The Company as well as to support our dealer network and our customers. This requires the Product Specialist to have in-depth knowledge of the product range allocated to his/her portfolio which includes but is not limited to the following: Product design knowledge. Product functionality knowledge. Product operational knowledge. Product service and maintenance knowledge. Sub-con product knowledge. Skills in root cause and gap analysis. Skills in report writing and other administrative tasks. Ability to train. Ability to communicate across all levels. A good understanding of competitor products. Acumen to grasp new technologies. A good understanding of engineering principles. Machine Preparedness: Assist with scope analysis for new machines. Support the Capital Sales team in assessing scope and monitor scope compliance during machine production. Participate with machine inspections before released to go to site. Report quality issues and non-conformance. Machine Field Analysis: Assess operating functionality, machine ergonomics and safety risks. Participate with time-and-motion studies to improve productivity performance. Do reliability assessments, checking durability of parts and design. Engineering fault finding. Perform a Failure Analysis on engineered and fabricated parts. Offer advice and recommendations to Engineering department. Maintenance, Service and Repair efficiency and performance effort analysis. Design improved processes to perform, advise on service kit BOMs and make recommendations to Engineering on design changes to facilitate ease of maintenance and service. Report short comings in machine design, offer solutions and submit RTD (Request to Draw). Analyse operating cost performance against machine avera
23 Sep 2025;
from:
gumtree.co.za