Description:
Are you a driven and technically skilled professional ready to take on a pivotal role in a dynamic manufacturing environment? An exciting opportunity has opened up for a Sales & Technical Support Manager to join a leading company in the packaging industry.
In this role, you will oversee both sales initiatives and technical support functions, ensuring top-tier customer service, expert product knowledge, and strong commercial performance. You will be responsible for managing key customer accounts, leading a support team, and acting as the technical liaison between clients and internal departments.
Key Responsibilities:
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Manage and lead the sales and technical support team to achieve performance targets.
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Provide expert-level technical support to clients, resolving product and process-related issues.
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Maintain and grow strong relationships with key accounts and stakeholders.
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Assist in the development and execution of strategic sales plans.
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Liaise with production, R&D, and quality teams to ensure customer requirements are met.
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Deliver customer training and product demonstrations where required.
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Stay up to date with industry trends, product innovations, and competitor activities.
Minimum Requirements:
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Minimum of National Diploma in Electrical or Mechanical Engineering
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Minimum of 5 years’ experience in a sales and/or technical support role within the manufacturing or packaging industry .
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Proven experience in managing customer accounts and leading teams.
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Strong understanding of packaging machinery, materials, and production processes.
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Excellent communication, problem-solving, and project management skills.
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Willingness to travel to customer sites when necessary.
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Valid driver’s license.
Our client is offering a highly competitive salary for this role based on experience.
Take the next step in your career — contact Thomas Stacey at Hire Resolve or connect with him on LinkedIn .
Visit our website: hireresolve.us Or email your CV to: Manufacturing@hireresolve.za.com
Requirements:
-
Manage and lead the sales and technical support team to achieve performance targets.
-
Provide expert-level technical support to clients, resolving product and process-related issues.
-
Maintain and grow strong relationships with key accounts and stakeholders.
-
Assist in the development and execution of strategic sales plans.
-
Liaise with production, R&D, and quality teams to ensure customer requirements are met.
-
Deliver customer training and product demonstrations where required.
-
Stay up to date with industry trends, product innovations, and competitor activities.
-
Minimum of National Diploma in Electrical or Mechanical Engineering
-
Minimum of 5 years’ experience in a sales and/or technical support role within the manufacturing or packaging industry .
-
Proven experience in managing customer accounts and leading teams.
-
Strong understanding of packaging machinery, materials, and production processes.
-
Excellent communication, problem-solving, and project management skills.
-
Willingness to travel to customer sites when necessary.
-
Valid driver’s license.