Description:
Role:The Business Analyst (BA), blended with application testing and support triage, will act as a critical bridge between stakeholders and the development team. The role ensures business needs are correctly understood, documented and translated into technical solutions, that delivery is efficient as a result, and quality assurance is embedded throughout the process. This hybrid role is essential to reducing rework, accelerating delivery, and improving support responsiveness across the companies digital ecosystem. The position is a full-time, predominantly remote role, sitting within the Technology team and reporting to the Project Management Office.
Responsibilities
Requirements Analysis and Documentation
Engage with stakeholders, end users, and subject matter experts within the Team and across Member Firms, to understand business needs. Capture, analyse and document functional and non-functional requirements. Translate business needs into structured technical requirements Create Business Requirement Documents, Functional Specifications and epics, user stories and test cases. Prepare process maps and workflow diagrams.
Process Improvement
Identify areas for process optimisation. Develop mechanisms for performance monitoring and continuous improvement.
Functional application testing and quality assurance
Support preparation of acceptance criteria and test plans. Perform user acceptance testing. Review defects and work with the development team to resolve issues. Support triage
Stakeholder Management
Facilitate workshops and meetings to align different viewpoints. Provide updates to PMO and project sponsors on progress and risks. Help ensure business value is delivered throughout the project lifecycle.
Implementation Support.
Develop training materials. Support the delivery of training sessions to end users and internal teams.
Competencies
Strong analytical mindset with the ability to identify and articulate requirements clearly. High attention to detail, spotting inconsistencies, omissions and ambiguities in requirements, documentation and testing. Effective communicator, able to engage both technical and non-technical stakeholders across globally distributed and remote teams. Ability to manage multiple streams of work and balance competing priorities. Comfortable with shifting priorities and evolving environments. Strong collaboration skills with cross-functional teams. Problem-solving and critical thinking skills. Adaptable in the face of frequent changes, delays or unexpec
22 Sep 2025;
from:
gumtree.co.za