Luxury Store Manager - Waterfront

Description:

Luxury Store Manager - Waterfront Luxury Store Manager – Waterfront

World-class luxury retailer is seeking a Store Manager to join their team in Waterfront.

Requirements:

• 2 years luxury retail management experience, managing a staff compliment of 4 or more.
• Clear credit and criminal record – as per our client requirements

Responsibilities:

• Attract, create and maintain loyal customers on every opportunity
• Achieve excellence in retail operations effectiveness and efficiency
• Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience
• Maximize store revenue and operating results
• Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts
• Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers
• Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty
• Ensure the store comply with the company’s visual merchandising policy
• Ensure the store is in compliance with the company’s policies and procedures
• Manage staff to an appropriate performance and development plan.
• Identify and appropriately manage issues of performance or misconduct
• Work to identify talents within store
• Identify store training and development needs and work with the training team to prioritize and fulfil these needs
• Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company

Salary:
Basic + Commission
A commission is payable and is based on the personal and store turnover if targets are achieved.

Please send your CV + Recent Photo + Salary Requirements to Ashleigh at clients@servicesolutions.co.za

Requirements:

• 2 years luxury retail management experience, managing a staff compliment of 4 or more.
• Clear credit and criminal record – as per our client requirements

• Attract, create and maintain loyal customers on every opportunity
• Achieve excellence in retail operations effectiveness and efficiency
• Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience
• Maximize store revenue and operating results
• Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts
• Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers
• Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty
• Ensure the store comply with the company’s visual merchandising policy
• Ensure the store is in compliance with the company’s policies and procedures
• Manage staff to an appropriate performance and development plan.
• Identify and appropriately manage issues of performance or misconduct
• Work to identify talents within store
• Identify store training and development needs and work with the training team to prioritize and fulfil these needs
• Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company