Description:
Job Requirements:Grade 12 Degree or diploma in a relevant technical field or equivalent experience 4 to 5 years of proven experience in a similar role Proven experience in operations management, particularly in technical services Strong leadership and team management skills Excellent customer service and communication skills Ability to manage budgets and develop strategic plans Proficiency in using relevant software and applications for scheduling and reporting Strong problem-solving and decision-making abilities Knowledge of quality standards and compliance requirements Job Duties:
Technical Oversight
Oversee and manage all draught and coffee-related operations Develop and implement technician schedules Ensure all technical work meets SLA and approved standards Maintain quality standards in line with company policies Investigate and resolve car stock discrepancies Conduct regular audits on car stock and tools Ensure process rollout and compliance with procedures
Customer Service
Attend to customer queries and resolve issues promptly Update customers on status of callouts and flagged concerns Conduct quality surveys and liaise directly with trade brewers Provide expert technical advice to staff and customers Monitor industry trends to suggest innovations and improvements Foster strong client relationships and deliver on technical needsTeam Supervision
Recruit, supervise, and evaluate technical staff Deliver ongoing training and staff development Manage standby schedules across all areas Sign off technician incentives and conduct performance reviews Promote team morale and manage disciplinary processes Lead, mentor, and support technicians to uphold service excellenceOperational Efficiency
Submit stock requests to warehouse for technician readiness Maintain vehicle maintenance trackers and reports Monitor driver behavior using vehicle tracker reports Manage field staff leave tracker (annual, sick, etc.) Ensure proper system rates align with budgeted travel costs Review callouts and monitor for duplicated or reworked activities Authorize private kilometers logged by field teamsReporting & Budget Control
Prepare ad hoc reports for management and directors Conduct quarterly draught scheduling reviews to improve efficiency Manage labor costs via strategic planning and productivity metrics Meet labor targets through route optimizationCompliance & Quality
Ens
03 Jul 2025;
from:
gumtree.co.za