Despatch Supervisor

Description:

Job Purpose
To oversee and coordinate the despatch operations of glass products, ensuring timely, safe, and accurate delivery to customers while maintaining high standards of quality, safety, and compliance.
Key Responsibilities

Despatch Coordination:

Plan and schedule daily despatches of glass products to meet customer deadlines.
Allocate delivery routes and coordinate with drivers and transport partners.

Team Supervision:

Lead and manage despatch staff, including loaders, drivers, and warehouse assistants.
Provide training, performance feedback, and ensure adherence to SOPs.

Inventory & Documentation:

Ensure accurate documentation of goods dispatched, including delivery notes, invoices, and packing lists.
Maintain real-time records of stock movement and despatch logs.

Quality & Safety Compliance:

Ensure proper handling and packaging of fragile glass items to prevent damage.
Enforce safety protocols for loading and transportation.

Customer Coordination:

Liaise with sales and customer service teams to confirm delivery schedules.
Address delivery issues, delays, or complaints promptly and professionally.

System & Reporting:

Use dispatch software to track shipments and optimize delivery routes.
Generate daily/weekly reports on despatch performance and KPIs.

Requirements:

Skills & Qualifications

Proven experience in logistics or dispatch supervision, preferably in the glass or manufacturing industry.
Strong leadership and team management skills.
Familiarity with dispatch software and inventory systems.
Excellent organizational and communication abilities.
Knowledge of transportation regulations and safety standards.


Preferred Attributes

Attention to detail, especially in handling fragile goods.
Ability to work under pressure and meet tight deadlines.
Problem-solving mindset with a proactive approach