Technical Specialist – Field Services

Description:

Purpose of the job

Provide a proactive and flexible approach to the provision of field service support and activities whilst safeguarding the operational, health & safety, cultural and financial interests of the company.
Provide technical guidance on component installation, commissioning, and in-situ reconditioning/repairs.
Site testing, site assessment, condition monitoring & root cause analysis of customer based equipment.
Responsibility for implementation of services related processes and procedures and participate in service improvement projects.


Main tasks and responsibilities

Attend all meetings related to job requirements.
Provide support and assistance for Field Service Engineering, processing, and supporting activities in line with good engineering practices and applicable standards.
Compile engineering investigations for all field service activities, arranging specialist support assistance and supporting team members when required.
Advise and assist on testing, installation, commissioning, and condition monitoring.
Prepare and issue, according to established or agreed procedures, schedules, and specifications, of calculations, drawings, requisitions, and piece lists to satisfy design, manufacture, and customer requirements.
Control all drawings and technical data issued to the customer.
Familiar with the risks and hazards within the activities and processes of the role and procedures, practices and measures in place to mitigate the risks.
Participate in design reviews and maintain records as appropriate to job requirement .
Give support to other departments on job related engineering problems.
Ensure that product development ideas are passed to the appropriate channels

Requirements:

Qualifications/Experience and Knowledge Required

Higher National Diploma or Degree in Mechanical Engineering.
Relevant experience within related industry including knowledge of industry practices & standards
Basic design and draughting skills.
CAD and general computer skills.
Root cause analysis & Mitigation implementation
Mechanical system analysis


Measured by: (Key performance measurements)

Individual objectives/targets
Project milestones
Quality measures TCQ (cost of non–conformance)
Customer Satisfaction.
Timeous and accurate technical support.
Productivity (man hours per job project).