Field Service Manager

Description:

Purpose of the job
Managing a range of activities and functions in a dynamic and unique growing business in manufacturing of Rock drills and Thrust legs that service the Mining industry. Manage and Coordinate all service centers in accordance with company Standard.

Specific tasks and responsibilities

Manage services, operational and financial targets
Co ordinate activity with support departments
Responsible for interviewing, hiring and training in accordance with company standards
Compliance with company regulations and commercial standards
Manage strategic customer relationships
Responsible for appraising performance, rewarding & disciplining as well as addressing complaints and resolving problems.
Strategize to ensure growth and profitable service delivery.
Responsible for generating sales through services, identifying opportunities and facilitate sales enquiries from inception, through sale, and delivery of product.
Co ordinate and collaborate with departments to ensure stock availability and on time service delivery to the end user.
Plan and maintain stock accuracy in workshops


Environmental, Safety & Health

Direct responsibility for the Health, Safety and Environment of all fellow employees who either directly work in your area, or who visit the operation areas you are responsible for, either internal or external visitors. Including full legal & company compliance in areas under your responsibility.
Develop a positive safety culture through the company Behavioural Safety Program.

Requirements:

Qualifications/Experience and Knowledge Required

8-10 years industry experience
5 years’ workshop management related experience in Mining environment
Trade/Diploma in Engineering field
Experience in Rock drilling equipment will be beneficial
Computer literate


Attributes (be able to)

Problem solving
Planning, organizational, and analytical skills
Deadline driven & customer service orientated
Stakeholder Engagement & Management skills
Supervisory skills and ability to review performance.
Good Technical product knowledge


Skills (must be able to)

Leadership, interpersonal and communication skills
Training and Technical skills
Warehouse and stores knowledge
Computer literate-Excel/Word
Foster open and honest working relations between self and management.
Comply to Mining standards