Description:
An urgent vacancy for a Service Advisor has become available at a professional workshop in Cape Town. The successful applicant must have a minimum of 5 years’ motor industry experience and be fluent in both English and Afrikaans. Contactable references will be required.
Position: Service Advisor
Location: Milnerton/Montague Gardens, Cape Town, South Africa
Salary: Will be structured on an impressive basic salary with commission
Start Date: Immediately
Work hours: Monday to Friday from 07:30 to 17:30
Duties, pre-requisites and core responsibilities:
• Provide exceptional customer service.
• Welcome customers to a warm, friendly environment.
• Provide quotes to customers and follow up on quotes issued.
• Handle, respond to, and resolve all customer enquiries efficiently and effectively.
• Translate customer-reported problems to Technicians and the Workshop Manager.
• Follow up with the workshop and provide accurate feedback to customers multiple times a day.
• Immediately inform customers of any delays, problems, and/or additional work required.
• Order necessary parts from suppliers and ensure that they are delivered to technicians on time.
• Ensure all vehicles are clean and tidy before collection.
• Describe all repairs and services performed to customers when returning their vehicle.
• Complete and organise paperwork and update daily report sheets in a timely and orderly manner according to company procedures.
Minimum requirements:
• Experience in an after-market workshop will be an advantage.
• Minimum of 5 years’ experience• Fluent in English and Afrikaans.
• Reliable and presentable with a minimum of 5 years experience• Driver’s license.
• Good communication and multi-tasking skills.
• No criminal record.
• No lawful termination or dismissal at any previous employer/s.
Please note that only candidates with the required experience will be contacted or considered. If you think this is the job for you and you meet all requirements, please email your CV, references, and a recent photograph for identification purposes to officemech@icloud.com