Description:
Position: Senior Housekeeping Supervisor
Reports To: Executive Housekeeper
Location: Pepperclub Hotel
Department: Housekeeping
Employment Type: Full-Time
Senior Supervisor – Job Description
Core Responsibilities:
Conduct daily checks of all public areas and VIP rooms to ensure cleanliness and readiness. Oversee turndown shift operations, supervising room attendants during evening service. Manage the collection and counting of stock, including all guest supplies, OE (Operating Equipment), and bedroom linen. Ensure accurate punching (inputting) of OE and stock sheets into the system (computer literacy required – further training may be needed). Oversee and assist with stocking of all bedroom linen, guest supplies, and OE stock. Ensure stock takes are completed on time, with all data accurately captured and submitted by the set deadline.Staff & Operational Management:
Supervise operational housekeeping staff; follow up on staff absenteeism, arrange replacements, and notify the Head of Department (HOD). Address guest complaints promptly; investigate issues, provide solutions, and give feedback to the Executive Housekeeper and Hotel Manager. Facilitate disciplinary actions with the HOD as required (training required in disciplinary procedures). Delegate tasks such as: Vacuuming of passages Cleaning of windows and public areas Daily housekeeping duties and special assignments Ensure daily attendance registers are completed and signed by all present staff. Manage daily allocations, ensuring the notice board reflects all relevant notes (e.g., VIP arrivals, special requests).Communication & Reporting:
Immediately escalate any concerns regarding rooms, staffing, linen, or equipment to the Executive Housekeeper — not after a delay. Communicate all operational issues or guest-related concerns directly to the Executive Housekeeper or Hotel Manager. Assist in completing reports related to carpet cleaning, voile changes, and other operational needs. Houskeeping Supervisor: 1 year (Required)
31 Jul 2025;
from:
gumtree.co.za