Description:
Job Description:
An Order Processing Specialist is responsible for managing and processing customer orders accurately and efficiently. This role ensures a smooth order flow from the point of sale through to delivery, coordinating with sales, warehouse, and logistics teams to fulfill customer expectations and maintain high service standards.
Key Responsibilities:
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Process customer orders received via email, phone, online systems, or sales reps.
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Verify order details such as product codes, pricing, quantities, and customer information.
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Enter orders accurately into ERP or order management systems.
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Track and monitor order progress and resolve any issues related to shipping, backorders, or delays.
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Communicate with customers regarding order confirmations, shipment updates, and delivery status.
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Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
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Handle returns, exchanges, or cancellations as per company policies.
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Maintain detailed and organized records of orders and transactions.
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Generate invoices, shipping labels, and related documentation.
Required Skills:
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Strong data entry and administrative skills
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High attention to detail and accuracy
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Excellent verbal and written communication skills
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Familiarity with order management software (e.g., SAP, Oracle, NetSuite) or CRM systems
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Time management and multitasking ability
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Basic knowledge of inventory and logistics processes
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Basic computer literacy
Preferred Qualifications:
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High school diploma or equivalent (Matric Pass)
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Prior experience in order processing, sales support, or customer service
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Understanding of supply chain or distribution processes
Work Environment:
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Office-based or remote, depending on the organization
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Often requires collaboration with sales, warehouse, and logistics teams
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Fast-paced environment, especially during peak sales periods
Working Hour- 9am-6pm (Monday to Friday)
9am-2pm (Saturday)
Public Holiday close
Salary : 4500 P.M. (Yearly salary increase 5% and 1 bonus)
Contract : 2 Years (We can renew contract deplaned work performance)
Location : Elsies River. (This is not a remote work)
Drop the CV WhatsApp 0845991783 (Don't call me, only SMS)
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