Description:
We are looking for a detail oriented Service Administration Manager to oversee the administrative and operational functions of the service department for a company based in the Industria area in Johannesburg. Position overview:The Service Administration Manager oversees the administrative and operational functions of the service department to ensure smooth execution of client services and internal workflows. This role manages a team of administrative staff, Service Supervisor and coordinates service delivery and logistics while ensuring compliance
with internal and external processes.
Requirements:
- Matric / Grade 12
- Sound knowledge of customer service software and processes and metrics
- Tertiary qualification in the relevant field would be an advantage
- 3–5 years of experience in service administration, operation management, or similar role.
- Minimum 3 years in a supervisory or team leader roles.
- Syspro Knowledge would be advantageous
- Occupational Health and Safety awareness and knowledge
- Good working knowledge of Microsoft office
- Excellent communication skills
- Computer and System Proficiency
- Customer service
- Problem solving skills
- Leadership skills
- Safety and Compliance Awareness
- Interpersonal skills
- Organizational skills
- Attention to Detail
Operational Efficiently
- Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.
- Support budgeting and resource planning where required.
- Ensure that safety regulations are followed.
- Seeks to resolve any disputes and communication with internal departments and clients.
- Managing quality concerns with the Service Manager
- Ensures that all jobs are completed
- Checks on stock levels and ensures that sufficient stock is available for all vans.
- Conducts quarterly stock counts
- Communicates and monitors targets and objectives with the supervisor, admin teams and technicians.
- Fleet management
- Team Leadership and management
- Provides training and performance management of the team.
- Ensures high levels of customer satisfaction through prompt and professional service.
- Handles customer inquiries, complaints, and special requests effectively.
- Maintains service quality standards and ensure positive experience.
- Monitors and measures the quality of service
- Prepares and analyses monthly and quarterly reports
- Implements improvement plans
- Consolidates monthly / quarterly operations reports
Requirements:
- Matric / Grade 12
- Sound knowledge of customer service software and processes and metrics
- Tertiary qualification in the relevant field would be an advantage
- 3–5 years of experience in service administration, operation management, or similar role.
- Minimum 3 years in a supervisory or team leader roles.
- Syspro Knowledge would be advantageous
- Occupational Health and Safety awareness and knowledge
- Good working knowledge of Microsoft office
- Excellent communication skills
- Computer and System Proficiency
- Customer service
- Problem solving skills
- Leadership skills
- Safety and Compliance Awareness
- Interpersonal skills
- Organizational skills
- Attention to Detail
- Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.
- Support budgeting and resource planning where required.
- Ensure that safety regulations are followed.
- Seeks to resolve any disputes and communication with internal departments and clients.
- Managing quality concerns with the Service Manager
- Ensures that all jobs are completed
- Checks on stock levels and ensures that sufficient stock is available for all vans.
- Conducts quarterly stock counts
- Communicates and monitors targets and objectives with the supervisor, admin teams and technicians.
- Fleet management
- Team Leadership and management
- Provides training and performance management of the team.
- Ensures high levels of customer satisfaction through prompt and professional service.
- Handles customer inquiries, complaints, and special requests effectively.
- Maintains service quality standards and ensure positive experience.
- Monitors and measures the quality of service
- Prepares and analyses monthly and quarterly reports
- Implements improvement plans
- Consolidates monthly / quarterly operations reports
30 Jul 2025;
from:
careers24.com