Description:
We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.
Key Responsibilities
· Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
· Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
· Develop and maintain detailed project plans, timelines, and documentation
· Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
· Track project milestones and escalate potential delays to leadership
· Schedule and facilitate project meetings, prepare agendas and record minutes
· Support risk management, issue tracking, and resolution planning
· Ensure compliance with SLA commitments and contractual obligations
· Monitor project KPIs and support post-implementation reviews
Requirements:
- Management Skills
- Project Manager
Requirements
Experience:
· 2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
· Proven track record of delivering client onboarding, transitions, or process improvement projects,
· Demonstrated involvement in UAT or software testing phases
· Familiarity with tools like Monday.com , or MS Project is advantageous
· Ability to work flexible hours
· Own vehicle