Call Centre Agents Wanted

Description:

Job Description

Are you a skilled communicator with a passion for delivering exceptional customer experiences? Join our dynamic team as an Outbound Call Centre Agent, where you'll engage with UK businesses to generate quality appointments for UK-based sales teams. This is a target-driven role that plays a vital part in the sales pipeline.

Positions Available

• Outbound Call Centre Agents

• UK B2B Focus: Connect with UK businesses to secure appointments for sales teams.

  Key Responsibilities

  • Outbound Calling: Make professional calls to UK businesses, build rapport, and secure appointments.

  • Target Achievement: Consistently meet or exceed monthly targets for appointments and qualified leads.

  • CRM Management: Accurately update the CRM with all interaction details.

  • Product Familiarity: Stay informed about our services to effectively communicate value to prospects.

  • Team Collaboration: Coordinate closely with colleagues for seamless lead handovers.

  • Performance Reporting: Monitor and report on metrics, and identify opportunities to improve.

    Ideal Candidate Profile

    • Experience: Minimum of 1 year in a B2B outbound call centre environment; UK campaign experience and appointment setting preferred.

    • Skills: Excellent communication, active listening, and persuasive abilities.

    • Mindset: Self-motivated, goal-driven, and thrives in a fast-paced, target-led role.

    • Technical Competence: Proficient in CRM systems, Microsoft Office, and other common digital tools.

    • Work Ethic: Ability to work independently, meet deadlines, and maintain focus.

    • Location: This is an in-office role; candidates must be able to commute to our call centre in Camperdown, KwaZulu-Natal.

    • Transport Support: Daily transport subsidy provided. Shuttle options available on specific routes.

      Role Requirements

      • Education: Matric (Grade 12) required; further education advantageous.

      • Working Hours: Aligned with UK business hours, typically afternoon to evening shifts.

      • Language: Fluent English (spoken and written) is essential.

        Additional Role Details

        • Cold Calling: Experience in cold calling is required; tools, scripts, and guidance provided.

        • Training: Comprehensive induction training, covering lead qualification, systems, and communication techniques.

        • Career Progression: Strong performers may progress into senior roles.

          What We Offer

          • Hourly Pay: R40.00 per hour

          • Growth Opportunities: Clear career development paths and skills training.

          • Positive Work Culture: Supportive, motivated team environment.

          • Training: Full onboarding and continued coaching to help you succeed.

            Job Type: Full-time
            Expected Hours: 35–45 hours per week
            Work Location: In person (Camperdown, KwaZulu-Natal)

            Ability to Commute: Must reliably commute to the office or use our transport routes. Only apply if in and around PMB/Camperdown area.

            Experience:

            • Call Centre: 1 year (Required)

              Language:

              • English (Required)