Telesales Representative

Description:

The company is seeking a motivated and results-driven Telesales Representative to join our team. This role involves engaging with potential clients telephonically to introduce our training and development services, secure appointments, and help grow our client base. The ideal candidate is a confident communicator with a passion for sales and education, capable of achieving targets in a fast-paced environment.

Conduct outbound calls to prospective clients to promote the academy’s services
Clearly explain course offerings and benefits to potential learners or organizations
Schedule appointments or consultations for senior team members
Maintain and update customer and prospect records in the CRM system
Follow up with leads and existing clients to nurture relationships and drive conversions
Consistently meet or exceed daily and monthly telesales targets
Handle client objections professionally and close sales effectively
Provide accurate information about training programmes and learner support services
Collaborate with internal teams to align on campaigns and leads
Attend product training and stay up to date with service offerings and industry trends

Requirements:

Matric (High School Diploma) – Essential
Additional education or relevant certifications in sales, marketing, or education – Advantageous
Proven experience in telesales, telemarketing, or a sales-related role
Prior exposure to the training and skills development sector is highly beneficial
Excellent verbal and written communication skills
Strong customer service orientation with the ability to build rapport quickly
Demonstrated ability to meet and exceed sales targets
Organized, self-motivated, and able to work independently or in a team
Strong time management and follow-up skills
Proficient in Microsoft Office and CRM systems
Must be comfortable working in a high-pressure, target-driven environment