Description:
We are looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.
Main Responsibilities:
• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.
Main requirements:
• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception/switchboard operator experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.