Description:
My client in Johannesburg is looking for a Technical Support Engineer with experience in the fire detection or electronic security industry.Key Responsibilities:
ð§ Primary Duties:- Provide telephonic and on-site technical support
- Perform first-level fault finding and testing
- Assist with system design and application for the sales team
- Deliver technical training and product demonstrations
- Evaluate new product performance
- Maintain the product demonstration room
- Capture support cases and weekly reports on ERP system
- Assist R&D with product testing and development
- Support the Marketing team with technical documentation
- Follow company policies and health & safety procedures
- Support broader operational tasks when needed
Key Performance Indicators (KPIs):
- Accuracy of support, designs, testing, and reporting
- Quality of ERP case entries and weekly reporting
- Professional execution and task completion
- Compliance with internal processes and procedures
Requirements:
- Provide telephonic and on-site technical support
- Perform first-level fault finding and testing
- Assist with system design and application for the sales team
- Deliver technical training and product demonstrations
- Evaluate new product performance
- Maintain the product demonstration room
- Capture support cases and weekly reports on ERP system
- Assist R&D with product testing and development
- Support the Marketing team with technical documentation
- Follow company policies and health & safety procedures
- Support broader operational tasks when needed
- Accuracy of support, designs, testing, and reporting
- Quality of ERP case entries and weekly reporting
- Professional execution and task completion
- Compliance with internal processes and procedures
28 Jul 2025;
from:
careers24.com