Description:
Patient Services Manager
Location: South Africa
Type: Permanent | Healthcare Management
Lead patient services. Drive operational excellence.
This is a high-impact role for a clinical leader with strong operational acumen and a passion for healthcare service delivery. You’ll manage all aspects of patient services, from admissions and billing to compliance and stakeholder engagement — ensuring the highest standards of care and business performance.
About the Role
You’ll lead and coordinate patient services operations to support quality, compliance, people development, and financial performance. Your leadership will ensure that billing processes are accurate, staff are well-managed, and healthcare regulations are followed — all while driving continuous improvement and transformation.
What You’ll Do
Lead patient admissions, billing, and case management teams
Ensure compliance with funder rules, audit protocols, and clinical coding standards
Champion customer care and improve service quality metrics
Drive recruitment, performance management, and staff training
Manage stakeholder relationships and internal communications
Monitor cash flow, billing accuracy, and account submission
Participate in governance, audit, and risk management initiatives
What You Bring
Nursing qualification (Registered Nurse – Degree or Diploma)
Minimum 5 years' experience in private healthcare, with leadership exposure
Case management and coding experience required
Knowledge of healthcare funders, policies, and patient services processes