Description:
The Customer Support (CS) Agent is responsible for daily tasks within the customer service area, including General Reception, Incoming Communication, Outgoing Communication, Match, and Customer Surveys. They are expected to deliver excellent service and assistance to customers and users, focusing on clear communication and efficient problem-solving. As an ambassador of Cars.co.za, they must maintain a supportive relationship with customers and users and have a thorough working knowledge of all tasks related to their role.
Key responsibilities include reception, user support, private sellers, listing quality assurance, and promoting the Cars.co.za culture. The CS Agent must answer calls and emails quickly, transfer clients to the appropriate team members, and take detailed messages when needed. They must also ensure the user journey is positive, making users feel welcomed and valued.
Private sellers are managed by the CS Agent, who must screen and identify scam listings, communicate with users, resolve complaints, and verify payment confirmation. They must also review listings and liaise with the Sales team members and individual dealers to address any issues.
Requirements:
- Receptionist
- Customer Service Agent
The CS Agent must embody the company's values of ambition, ownership, innovation, teamwork, start-up spirit, honesty, community involvement, and a strong work ethic.
Key skills include building rapport, meeting deadlines, producing quality output, verifying details, analysing information, presenting findings, engaging with people, following procedures, working collaboratively in a team, understanding others, requesting feedback, offering insights, and resolving conflicts.
REQUIREMENTS
- Must be fluent in Afrikaans and English.
The CS Agent must embody the company's values of ambition, ownership, innovation, teamwork, start-up spirit, honesty, community involvement, and a strong work ethic.
Key skills include building rapport, meeting deadlines, producing quality output, verifying details, analysing information, presenting findings, engaging with people, following procedures, working collaboratively in a team, understanding others, requesting feedback, offering insights, and resolving conflicts.
REQUIREMENTS
- Must be fluent in Afrikaans and English.
The CS Agent must embody the company's values of ambition, ownership, innovation, teamwork, start-up spirit, honesty, community involvement, and a strong work ethic.
Key skills include building rapport, meeting deadlines, producing quality output, verifying details, analysing information, presenting findings, engaging with people, following procedures, working collaboratively in a team, understanding others, requesting feedback, offering insights, and resolving conflicts.
REQUIREMENTS
- Must be fluent in Afrikaans and English.
The CS Agent must embody the company's values of ambition, ownership, innovation, teamwork, start-up spirit, honesty, community involvement, and a strong work ethic.
Key skills include building rapport, meeting deadlines, producing quality output, verifying details, analysing information, presenting findings, engaging with people, following procedures, working collaboratively in a team, understanding others, requesting feedback, offering insights, and resolving conflicts.
REQUIREMENTS
- Must be fluent in Afrikaans and English.
- Must be fluent in Afrikaans and English.
The CS Agent must embody the company's values of ambition, ownership, innovation, teamwork, start-up spirit, honesty, community involvement, and a strong work ethic.
Key skills include building rapport, meeting deadlines, producing quality output, verifying details, analysing information, presenting findings, engaging with people, following procedures, working collaboratively in a team, understanding others, requesting feedback, offering insights, and resolving conflicts.
REQUIREMENTS
- Must be fluent in Afrikaans and English.