Key Accounts Manager

Description:

Reports to Sales Manager
Summary:
The Key Accounts Manager is responsible for developing, nurturing, and expanding strategic relationships with high-value clients in the UPS and Telecommunications sectors. Operating within a technical battery solutions environment, this role combines consultative selling, project coordination, and after-sales support to ensure client satisfaction and revenue growth. The ideal candidate understands complex power systems (including Li-ion and Lead Acid batteries, rectifiers, monitoring systems, and bespoke engineered solutions) and can align solutions to the operational and strategic needs of key clients
Responsibilities and Duties:
Client Relationship Management • Serve as the primary point of contact for all assigned key accounts within the UPS and Telecom verticals. • Maintain regular, strategic communication with clients to understand evolving needs and build trust. • Conduct periodic business reviews to ensure account satisfaction and identify upselling opportunities.
Solution Development & Sales • Work closely with Project Application Engineer and product teams to design tailored power solutions, including hybrid systems, battery room configurations, and remote monitoring. • Prepare and deliver technical presentations and solution proposals. • Coordinate and lead bids, proposals, tenders, and pricing negotiations. Account Growth & Retention • Identify and convert opportunities to grow wallet share within existing accounts. • Develop account-specific growth plans with measurable targets. • Maintain a deep understanding of clients’ industries (e.g., data centres, mobile networks) and their energy requirements. Project & Delivery Coordination • Liaise with operations and logistics to ensure smooth delivery of products and services. • Oversee the implementation of battery monitoring solutions and custom projects. • Escalate and resolve client issues promptly. Reporting & Administration • Maintain up-to-date CRM records. • Provide weekly/monthly reports on account activity, revenue forecasts, and risk analysis. • Track and report on key account performance metrics. • Complying with any reasonable tasks given by all members of management from time to time

Requirements:

Grade 12/ Matic
Bachelor’s Degree in Electrical Engineering, Business, or related field (preferred)
5+ years of key account management experience in industrial, telecom, or energy storage sectors
Deep technical understanding of battery technologies (Li-ion, VRLA, AGM), rectifiers, and UPS systems
Proven track record in B2B technical sales and solution delivery
Strong interpersonal and negotiation skills
Ability to translate complex technical solutions into business value for clients
Project management capabilities
High emotional intelligence and customer empathy
CRM and reporting software proficiency (e.g., Salesforce, Zoho, HubSpot)
Self-driven with excellent organizational skills