Sales Ordering Clerk

Description:

Reports To: Finance Manager
Job Purpose: We are seeking a detail-oriented Sales Ordering Clerk to join our Sales and Admin team. The ideal candidate will be responsible for processing customer orders accurately and efficiently while providing excellent customer service. This role plays a crucial part in ensuring seamless order processing and customer satisfaction.
Key Responsibilities:
1. Order Processing: Receive and review customer purchase orders, ensuring accuracy and completeness.
2. Data Entry: Enter order details into the company's order management system, maintaining data accuracy.
3. Inventory Management: Monitor stock levels and communicate with relevant departments to ensure product availability for orders.
4. Customer Communication: Maintain clear and timely communication with customers regarding order status, delivery times, and any issues that may arise.
5. Sales Support: Assist the sales team by providing order-related information, price quotes, and product availability details.
6. Quality Assurance: Perform quality checks on orders to ensure accuracy and completeness before shipping.
7. Documentation: Prepare documents, invoices, and packing slips for outgoing orders.
8. Returns and Exchanges: Handle customer returns and exchanges, following company policies and procedures.
9. Resolve Issues: Address and resolve order-related issues or discrepancies, coordinating with relevant departments.
10. Reporting: Generate reports on order status, sales trends, and inventory levels as needed.
11. Compliance: Ensure compliance with company policies and procedures, as well as industry regulations.

Requirements:

Qualifications:
High school diploma or equivalent; associate's degree or relevant certification is a plus.
Proven experience in a similar role, preferably in a sales or order processing environment.
Strong computer skills, including proficiency in MS Office and Sage Evolution is a plus.
Exceptional attention to detail and accuracy.
Excellent communication and interpersonal skills.
Organizational and multitasking abilities.
Ability to work independently and as part of a team.
Problem-solving skills and a customer-oriented mindset.
Key Competencies:
Strong problem-solving abilities.
Ability to work independently and within a team.
Proactive, self-motivated, and results-oriented.
Attention to detail and quality.
Working Conditions:
Frequent travel to client sites may be required.
Occasional extended hours may be necessary to meet customer needs.