Description:
DUTIES:
- Arrange appointments with customers – minimum of 16 calls per week.
- Existing client list of customers to be serviced.
- Discuss and promote Company trade routes with customers – including cross trades.
- Obtain competition information/activity from customers/gather Marketing Intelligence.
- Weekly call plan submitted by 14h00 on Friday for clients to be visited for the following week.
- Maintain existing business and vigorously develop new customers – imports and exports.
- Sending quotations to customers – imports and exports must be done in writing and filed in customer file within 24 hours.
- Respond to e-mails within 24 hours.
- Follow up on holding messages to principals.
- Weekly sales report on customers visited for the week by 14h00 on Fridays.
- Attending marketing meetings with customers/management
- Export/Import customer stats capturing in in-house programme on a weekly basis.
- Monthly marketing reports.
- Report on import liftings
- Report on export liftings
- Comparisons to previous month
- Report back on competition activities
- Report on target and tender accounts, i.e. volumes YTD
- Rate negotiations for imports and exports for the various trade areas that the Company service and follow up on quotes.
- Import RFA’s for all customers (rate filing) (including free time)
- Conducting Survey reports as required.
- Updating partner codes – for import and export customers
- Entertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekends.
- Follow up on sales leads from Port of Load and contacting customers and reverting with rates and updating of RFA’s.
- Following up on sales leads locally from freight forwarders, shippers, and exporters.
- Assist with conference preparation.
- Follow up on telesales reports daily.
- Follow up on outstanding monies – demurrage, short payments from import and export customers.
- Consistently offer customers excellent service levels
- Assist Marketing team when staff are on leave or sick leave.
- Filing
- Prepare and circulate weekly booking forecast every Wednesday.
- Prepare Durban export port stats.
- Compile shipping report for the Client’s monthly SLA review.
- Tender management and submission
- Ensure all queries are followed up and resolved within 24 hours.
- Any other duties as assigned.
Requirements:
- Arrange appointments with customers – minimum of 16 calls per week.
- Existing client list of customers to be serviced.
- Discuss and promote Company trade routes with customers – including cross trades.
- Obtain competition information/activity from customers/gather Marketing Intelligence.
- Weekly call plan submitted by 14h00 on Friday for clients to be visited for the following week.
- Maintain existing business and vigorously develop new customers – imports and exports.
- Sending quotations to customers – imports and exports must be done in writing and filed in customer file within 24 hours.
- Respond to e-mails within 24 hours.
- Follow up on holding messages to principals.
- Weekly sales report on customers visited for the week by 14h00 on Fridays.
- Attending marketing meetings with customers/management
- Export/Import customer stats capturing in in-house programme on a weekly basis.
- Monthly marketing reports.
- Report on import liftings
- Report on export liftings
- Comparisons to previous month
- Report back on competition activities
- Report on target and tender accounts, i.e. volumes YTD
- Rate negotiations for imports and exports for the various trade areas that the Company service and follow up on quotes.
- Import RFA’s for all customers (rate filing) (including free time)
- Conducting Survey reports as required.
- Updating partner codes – for import and export customers
- Entertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekends.
- Follow up on sales leads from Port of Load and contacting customers and reverting with rates and updating of RFA’s.
- Following up on sales leads locally from freight forwarders, shippers, and exporters.
- Assist with conference preparation.
- Follow up on telesales reports daily.
- Follow up on outstanding monies – demurrage, short payments from import and export customers.
- Consistently offer customers excellent service levels
- Assist Marketing team when staff are on leave or sick leave.
- Filing
- Prepare and circulate weekly booking forecast every Wednesday.
- Prepare Durban export port stats.
- Compile shipping report for the Client’s monthly SLA review.
- Tender management and submission
- Ensure all queries are followed up and resolved within 24 hours.
- Any other duties as assigned.
- Matric + 5 years experience
- Relevant shipping courses
- Sales & Marketing training courses (tertiary qualification advantageous)
- Excellent customer relationship skills
- High level work accuracy
- Computer/systems literate – Ms Office, Excel, Word, Outlook and Powerpoint.
- Knowledge of customers and market share
- Excellent interpersonal skills (written and verbal communication skills)
- Knowledge of restrictions at various ports and commodities
- Valid drivers licence
- Own vehicle
- Matric + 5 years experience
- Relevant shipping courses
- Sales & Marketing training courses (tertiary qualification advantageous)
- Excellent customer relationship skills
- High level work accuracy
- Computer/systems literate – Ms Office, Excel, Word, Outlook and Powerpoint.
- Knowledge of customers and market share
- Excellent interpersonal skills (written and verbal communication skills)
- Knowledge of restrictions at various ports and commodities
- Valid drivers licence
- Own vehicle
Ships Agency Experience a Must
24 Jul 2025;
from:
careers24.com