Sales & Marketing Representative - Shipping

Description:

DUTIES:

• Arrange appointments with customers – minimum of 16 calls per week.
• Existing client list of customers to be serviced.
• Discuss and promote Company trade routes with customers – including cross trades.
• Obtain competition information/activity from customers/gather Marketing Intelligence.
• Weekly call plan submitted by 14h00 on Friday for clients to be visited for the following week.
• Maintain existing business and vigorously develop new customers – imports and exports.
• Sending quotations to customers – imports and exports must be done in writing and filed in customer file within 24 hours.
• Respond to e-mails within 24 hours.
• Follow up on holding messages to principals.
• Weekly sales report on customers visited for the week by 14h00 on Fridays.
• Attending marketing meetings with customers/management
• Export/Import customer stats capturing in in-house programme on a weekly basis.
• Monthly marketing reports.
• Report on import liftings
• Report on export liftings
• Comparisons to previous month
• Report back on competition activities
• Report on target and tender accounts, i.e. volumes YTD
• Rate negotiations for imports and exports for the various trade areas that the Company service and follow up on quotes.
• Import RFA’s for all customers (rate filing) (including free time)
• Conducting Survey reports as required.
• Updating partner codes – for import and export customers
• Entertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekends.
• Follow up on sales leads from Port of Load and contacting customers and reverting with rates and updating of RFA’s.
• Following up on sales leads locally from freight forwarders, shippers, and exporters.
• Assist with conference preparation.
• Follow up on telesales reports daily.
• Follow up on outstanding monies – demurrage, short payments from import and export customers.
• Consistently offer customers excellent service levels
• Assist Marketing team when staff are on leave or sick leave.
• Filing
• Prepare and circulate weekly booking forecast every Wednesday.
• Prepare Durban export port stats.
• Compile shipping report for the Client’s monthly SLA review.
• Tender management and submission
• Ensure all queries are followed up and resolved within 24 hours.
• Any other duties as assigned.

Requirements:

• Arrange appointments with customers – minimum of 16 calls per week.
• Existing client list of customers to be serviced.
• Discuss and promote Company trade routes with customers – including cross trades.
• Obtain competition information/activity from customers/gather Marketing Intelligence.
• Weekly call plan submitted by 14h00 on Friday for clients to be visited for the following week.
• Maintain existing business and vigorously develop new customers – imports and exports.
• Sending quotations to customers – imports and exports must be done in writing and filed in customer file within 24 hours.
• Respond to e-mails within 24 hours.
• Follow up on holding messages to principals.
• Weekly sales report on customers visited for the week by 14h00 on Fridays.
• Attending marketing meetings with customers/management
• Export/Import customer stats capturing in in-house programme on a weekly basis.
• Monthly marketing reports.
• Report on import liftings
• Report on export liftings
• Comparisons to previous month
• Report back on competition activities
• Report on target and tender accounts, i.e. volumes YTD
• Rate negotiations for imports and exports for the various trade areas that the Company service and follow up on quotes.
• Import RFA’s for all customers (rate filing) (including free time)
• Conducting Survey reports as required.
• Updating partner codes – for import and export customers
• Entertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekends.
• Follow up on sales leads from Port of Load and contacting customers and reverting with rates and updating of RFA’s.
• Following up on sales leads locally from freight forwarders, shippers, and exporters.
• Assist with conference preparation.
• Follow up on telesales reports daily.
• Follow up on outstanding monies – demurrage, short payments from import and export customers.
• Consistently offer customers excellent service levels
• Assist Marketing team when staff are on leave or sick leave.
• Filing
• Prepare and circulate weekly booking forecast every Wednesday.
• Prepare Durban export port stats.
• Compile shipping report for the Client’s monthly SLA review.
• Tender management and submission
• Ensure all queries are followed up and resolved within 24 hours.
• Any other duties as assigned.

• Matric + 5 years experience
• Relevant shipping courses
• Sales & Marketing training courses (tertiary qualification advantageous)
• Excellent customer relationship skills
• High level work accuracy
• Computer/systems literate – Ms Office, Excel, Word, Outlook and Powerpoint.
• Knowledge of customers and market share
• Excellent interpersonal skills (written and verbal communication skills)
• Knowledge of restrictions at various ports and commodities
• Valid drivers licence
• Own vehicle

• Matric + 5 years experience
• Relevant shipping courses
• Sales & Marketing training courses (tertiary qualification advantageous)
• Excellent customer relationship skills
• High level work accuracy
• Computer/systems literate – Ms Office, Excel, Word, Outlook and Powerpoint.
• Knowledge of customers and market share
• Excellent interpersonal skills (written and verbal communication skills)
• Knowledge of restrictions at various ports and commodities
• Valid drivers licence
• Own vehicle

Ships Agency Experience a Must