Description:
Store Manager – Job Profile
This is a hands-on leadership position suited to a proactive, experienced retail professional who thrives in a fast-paced, customer-focused environment. The role requires active involvement across the sales floor, store operations, and team management to ensure service excellence and strong business results.
Key Responsibilities
Lead from the front, actively working on the shop floor to drive performance and set high standards for service delivery.
Take full ownership of daily store operations, ensuring all functions – from customer service to stock control – run efficiently and professionally.
Drive sales and profitability by identifying business opportunities, setting and monitoring targets, and motivating the team to exceed expectations.
Personally engage with customers, building relationships and ensuring consistent delivery of exceptional service.
Coach, mentor, and develop team members on the floor, providing real-time feedback and support to enhance skills and performance.
Foster a collaborative and accountable team culture, promoting productivity, enthusiasm, and high standards.
Oversee visual merchandising, stock replenishment, and layout decisions to optimise the store environment and improve sales.
Ensure the store maintains top standards of cleanliness, presentation, and health & safety, taking initiative to address and resolve issues.
Perform key administrative duties, including scheduling, reporting, staff performance reviews, and inventory management.
Lead the recruitment, onboarding,