Description:
MINIMUM REQUIREMENTSMinimum of 3 years experience in a luxury hospitality environment. Outstanding customer service and communication skills (spoken and written). Ability to communicate effectively with people at all levels. Enthusiastic, positive personality with strong relationship-building skills. Exceptional multitasking and problem-solving abilities in fast-paced environments. Keen eye for detail. Experience in guest complaint handling and consistently going the extra mile. Flexibility to work various shifts, including nights. Valid drivers license.
ACCOUNTABILITIES
Deliver a flawless 5-star luxury guest experience with authentic emotional connections. Take ownership of guest requests, ensuring completion and satisfaction. Optimise communication and adapt to support a seamless guest journey.
KEY RESPONSIBILITIES
Create personalised guest itineraries, manage bookings, and offer thoughtful recommendations. Confidently handle all front desk operations, including arrivals, checkouts, and billing. Provide butler services, including VIP setups and special arrangements. Demonstrate knowledge of food and beverage, cocktail making, and basic cooking. Drive revenue through upselling and cross-selling opportunities. Communicate clearly with all teams to ensure efficient service delivery. Look for opportunities to surprise and delight guests, exceeding their expectations. Maintain service standards during every guest interaction. Record and deliver packages for guests and colleagues accurately. Ensure front hall coverage at all times to warmly welcome guests. Perform room checks and ensure accommodations meet high cleanliness standards. Represent the property positively in the local area to strengthen market presence. Pay attention to guest preferences and update profiles accordingly. Cover night shifts, including assisting with night audits. Hands-on approach to ensure seamless service and operations
To apply CLICK THIS LINK and upload your CV
23 Jul 2025;
from:
gumtree.co.za