Description:
Our client is seeking a proactive and detail-oriented Service Coordinator to join their team. The ideal candidate will have proven experience in service administration, dispatch, or coordination, ideally within the coffee, beverage, refrigeration, or quick-service restaurant (QSR) industries. Key Requirements:- 2 to 4 years’ relevant experience in a service admin, dispatch, or coordination role
- In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous
- Exceptional time management and multitasking abilities
- Reliable, punctual, with a strong attendance record
- Proficient in Microsoft Outlook, Excel, and Word, with the aptitude to quickly learn new software systems
- Experience with XERO, GeoOp, On-Key, or Accelerate platforms will be a strong advantage
- Own reliable transport
- Excellent interpersonal and communication skills, both verbal and written
- Ability to quickly understand the company’s goals, products, and services
- Strong organizational, creative, and analytical thinking skills
- Comfortable working both independently and collaboratively in a fast-paced, dynamic environment
- Coordinate and facilitate equipment repairs for clients
- Monitor and manage service calls and technicians within an assigned region to ensure compliance with Service Level Agreements (SLAs)
- Collaborate closely with field supervisors to ensure efficient dispatch of service calls
- Support field technicians and service agents through work order management and technical support facilitation
- Maintain professional communication with client management and store partners to meet all service requirements
- Handle customer service requests and inquiries via phone and email promptly and professionally
Requirements:
Key Requirements:- 2 to 4 years’ relevant experience in a service admin, dispatch, or coordination role
- In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous
- Exceptional time management and multitasking abilities
- Reliable, punctual, with a strong attendance record
- Proficient in Microsoft Outlook, Excel, and Word, with the aptitude to quickly learn new software systems
- Experience with XERO, GeoOp, On-Key, or Accelerate platforms will be a strong advantage
- Own reliable transport
- Excellent interpersonal and communication skills, both verbal and written
- Ability to quickly understand the company’s goals, products, and services
- Strong organizational, creative, and analytical thinking skills
- Comfortable working both independently and collaboratively in a fast-paced, dynamic environment
- Coordinate and facilitate equipment repairs for clients
- Monitor and manage service calls and technicians within an assigned region to ensure compliance with Service Level Agreements (SLAs)
- Collaborate closely with field supervisors to ensure efficient dispatch of service calls
- Support field technicians and service agents through work order management and technical support facilitation
- Maintain professional communication with client management and store partners to meet all service requirements
- Handle customer service requests and inquiries via phone and email promptly and professionally
- 2 to 4 years’ relevant experience in a service admin, dispatch, or coordination role
- In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous
- Exceptional time management and multitasking abilities
- Reliable, punctual, with a strong attendance record
- Proficient in Microsoft Outlook, Excel, and Word, with the aptitude to quickly learn new software systems
- Experience with XERO, GeoOp, On-Key, or Accelerate platforms will be a strong advantage
- Own reliable transport
- Excellent interpersonal and communication skills, both verbal and written
- Ability to quickly understand the company’s goals, products, and services
- Strong organizational, creative, and analytical thinking skills
- Comfortable working both independently and collaboratively in a fast-paced, dynamic environment
- Coordinate and facilitate equipment repairs for clients
- Monitor and manage service calls and technicians within an assigned region to ensure compliance with Service Level Agreements (SLAs)
- Collaborate closely with field supervisors to ensure efficient dispatch of service calls
- Support field technicians and service agents through work order management and technical support facilitation
- Maintain professional communication with client management and store partners to meet all service requirements
- Handle customer service requests and inquiries via phone and email promptly and professionally
- 2 to 4 years’ relevant experience in a service admin, dispatch, or coordination role
- In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous
- Exceptional time management and multitasking abilities
- Reliable, punctual, with a strong attendance record
- Proficient in Microsoft Outlook, Excel, and Word, with the aptitude to quickly learn new software systems
- Experience with XERO, GeoOp, On-Key, or Accelerate platforms will be a strong advantage
- Own reliable transport
- Excellent interpersonal and communication skills, both verbal and written
- Ability to quickly understand the company’s goals, products, and services
- Strong organizational, creative, and analytical thinking skills
- Comfortable working both independently and collaboratively in a fast-paced, dynamic environment
- Coordinate and facilitate equipment repairs for clients
- Monitor and manage service calls and technicians within an assigned region to ensure compliance with Service Level Agreements (SLAs)
- Collaborate closely with field supervisors to ensure efficient dispatch of service calls
- Support field technicians and service agents through work order management and technical support facilitation
- Maintain professional communication with client management and store partners to meet all service requirements
- Handle customer service requests and inquiries via phone and email promptly and professionally
01 Aug 2025;
from:
careers24.com