Branch Manager Kempton Park

Description:

Our client in Kempton Park, Gauteng, is seeking a dynamic and experienced Branch Manager to join their team. The ideal candidate will have a Matric certificate, relevant tertiary education, and at least 2–3 years of experience in a similar role—preferably within storage, retail, or property management. Strong leadership, communication, and organizational skills are essential, along with computer literacy and professional telephone manner. A valid driver’s license and reliable transport are required, and proficiency in Microsoft Office and Sage Evolution will be advantageous. The successful candidate will be customer-focused, solutions-driven, and flexible regarding work location within the region. A recent professional profile photo is to accompany your application.
EMPLOYMENT TYPE : Permanent
SECTOR : Management
BASIC SALARY : Market related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Matric certificate (Grade 12) and relevant tertiary education
• Minimum of 2–3 years of relevant work experience (preferably in storage, retail, or property management)
• Own reliable transport and a valid driver’s license
• Strong leadership, communication, and organizational skills
• Professional telephone etiquette and computer literacy
• Proficiency in Microsoft Office (experience with Sage Evolution is advantageous)
• Customer-focused, service-oriented, and solution-driven attitude
• Willingness to work at different sites within the region

DUTIES:

Branch Operations & Administration:

• Oversee the daily operations of the branch and ensure smooth functioning across all departments
• Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms
• Manage general office duties such as reception, telephones, client assistance, ordering consumables, and maintaining printing stations
• Ensure accurate record keeping, FICA compliance, and contract management
• Conduct daily facility inspections and assign maintenance or cleaning tasks as needed
• Accurately capture all quotations, contracts, and customer interactions on Sage Evolution
• Submit regular reports and updates to the Regional Manager

Sales & Client Relations:

• Drive sales of units, parking, office, and warehouse space, and meet occupancy targets
• Convert leads and upselling available service packages
• Handle all client interactions—new, existing, or exiting—with professionalism and efficiency
• Respond promptly to enquiries, process refunds and deposits, and resolve client concerns
• Promote the brand to attract leads and improve sales conversion

Customer Service Excellence:

• Maintain high standards of service for all clients and walk-ins
• Manage client feedback, complaints, and queries with a solutions-oriented approach
• Build and maintain long-term client relationships to promote retention

Facility & Property Management:

• Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and sweeping
• Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage
• Submit maintenance and OH&S (Occupational Health & Safety) reports as required
• Ensure all storage units are cleaned and repaired before being relet

Security & Compliance:

• Ensure all security systems (electric fencing, alarms, access controls, and cameras) are fully operational
• Perform daily checks on security features and perimeter walls
• Personally manage and monitor overdue units, overlocking, and suspension procedures
• Liaise with the Regional Manager and COO regarding any security incidents or breaches
• Comply with health and safety protocols, including regular fire equipment checks

Staff Management:

• Supervise branch staff and monitor daily performance
• Ensure productivity through effective communication, guidance, and task allocation
• Address and escalate HR-related matters through appropriate channels
• Maintain team morale and enforce discipline when necessary

Finance & Cash Handling:

• Manage e-wallet usage, daily/weekly cash-ups, and bank deposits
• Map cashbook receipts and carry out debtor collections (calls, SMSs)
• Ensure full compliance with company financial protocols and debt collection processes

Should you meet all the requirements, apply on our website at www.statusstaffing.com today.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

Requirements:

• Matric certificate (Grade 12) and relevant tertiary education
• Minimum of 2–3 years of relevant work experience (preferably in storage, retail, or property management)
• Own reliable transport and a valid driver’s license
• Strong leadership, communication, and organizational skills
• Professional telephone etiquette and computer literacy
• Proficiency in Microsoft Office (experience with Sage Evolution is advantageous)
• Customer-focused, service-oriented, and solution-driven attitude
• Willingness to work at different sites within the region

• Oversee the daily operations of the branch and ensure smooth functioning across all departments
• Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms
• Manage general office duties such as reception, telephones, client assistance, ordering consumables, and maintaining printing stations
• Ensure accurate record keeping, FICA compliance, and contract management
• Conduct daily facility inspections and assign maintenance or cleaning tasks as needed
• Accurately capture all quotations, contracts, and customer interactions on Sage Evolution
• Submit regular reports and updates to the Regional Manager

• Drive sales of units, parking, office, and warehouse space, and meet occupancy targets
• Convert leads and upselling available service packages
• Handle all client interactions—new, existing, or exiting—with professionalism and efficiency
• Respond promptly to enquiries, process refunds and deposits, and resolve client concerns
• Promote the brand to attract leads and improve sales conversion

• Maintain high standards of service for all clients and walk-ins
• Manage client feedback, complaints, and queries with a solutions-oriented approach
• Build and maintain long-term client relationships to promote retention

• Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and sweeping
• Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage
• Submit maintenance and OH&S (Occupational Health & Safety) reports as required
• Ensure all storage units are cleaned and repaired before being relet

• Ensure all security systems (electric fencing, alarms, access controls, and cameras) are fully operational
• Perform daily checks on security features and perimeter walls
• Personally manage and monitor overdue units, overlocking, and suspension procedures
• Liaise with the Regional Manager and COO regarding any security incidents or breaches
• Comply with health and safety protocols, including regular fire equipment checks

• Supervise branch staff and monitor daily performance
• Ensure productivity through effective communication, guidance, and task allocation
• Address and escalate HR-related matters through appropriate channels
• Maintain team morale and enforce discipline when necessary

• Manage e-wallet usage, daily/weekly cash-ups, and bank deposits
• Map cashbook receipts and carry out debtor collections (calls, SMSs)
• Ensure full compliance with company financial protocols and debt collection processes