Description:
As a Customer Engagement Manager , you will be responsible for the following:- Act as a customer ambassador, ensuring world-class service and satisfaction
- Prepare and follow up on quotations to convert leads into active orders
- Manage customer accounts and help expand new business opportunities in the region
- Represent the company at international trade shows
- Work hand-in-hand with Marketing to support campaigns and customer communications
- Collaborate with the Sales team to meet and exceed targets
- Support the growth of distributor relationships alongside the external sales team
- Set and monitor distributor performance targets
- Ensure distributors have updated marketing and web content
- Manage distributor agreements and recruit new partners as needed
- Develop and maintain bottom-up sales forecasts in collaboration with leadership
- Track and report on customer and distributor performance, pipeline health, and sales KPIs
- Deliver quarterly and monthly reports for internal planning and production forecasting
- Monitor industry trends and identify new business opportunities
- Qualify leads, maintain CRM records, and oversee effective funnel management
- Provide sales support to technical teams and ensure accurate deal tracking
- Oversee the webstores sales order functionality, discount management, and stock visibility
- Manage contracts and agreements including MNDAs and Terms & Conditions
- Ensure CRM data integrity and drive continuous data cleanup efforts
What Do You Need?:
- Tertiary qualification in Sales, Business Management, or related field
- 5+ years of experience in inside sales or B2B account management
- Proven track record of achieving or exceeding sales targets
- Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
- Proficiency in CRM tools and Excel for reporting and forecasting
- Strong customer focus and exceptional interpersonal communication skills
- Excellent negotiation, organizational, and time management skills
- Collaborative mindset and the ability to work across departments
- Self-starter with the ability to manage multiple priorities in a dynamic environment
APPLY NOW!
If you are interested in this opportunity, please apply directly. For more vacancies, please visit
20 Jul 2025;
from:
gumtree.co.za