Description:
Customer Relationship Manager
Location: Stellenbosch
Industry: Payments / Financial Services
Company Overview:
Join a leading payment aggregator and provider of secure, innovative payment solutions. We are expanding our team and looking for a Customer Relationship Manager who will play a pivotal role in driving growth through strategic relationship management and the acquisition of new high-volume billers.
Role Purpose:
As a Customer Relationship Manager, you will be responsible for increasing transaction volumes by effectively servicing existing billers and onboarding new, high-potential billers. The role has a strong focus on the public sector, including municipal and other government entities.
Who We're Looking For:
We are seeking a dynamic, proactive self-starter with strong strategic thinking and attention to detail. You are results-driven, disciplined, and tenacious—someone who can take ownership and see opportunities through to completion.
Key Responsibilities:
Drive transaction volume growth through effective servicing of billers under your management. Identify, source, and onboard new billers with high-volume potential. Expand payment volumes through both retail and digital payment networks. Build and maintain trusted advisor relationships with key stakeholders at existing and prospective billers. Develop strategic partnerships with banks, referral partners, and other relevant organizations. Collaborate with internal teams to explore innovative solutions that drive business growth. Serve as the primary liaison between billers/prospects and internal departments. Support marketing efforts to maintain the company’s brand presence. Ensure smooth operational processes related to billers in collaboration with internal teams. Track and report on key business opportunities, sales performance, forecasts, and client issues.
Minimum Requirements:
A relevant qualification in business, finance, or a related field. 3–5 years’ experience in a similar role within the payments or financial services industry, with demonstrable success in sales and enterprise-level client management. Experience in the public sector—particularly within local government—will be advantageous. Solid understanding of the payments landscape. Valid driver’s license and own transport; must be willing and able to travel regularly. Excellent communication skills in business English; proficiency in additional languages is a plus.
If you’re passionate about relationship-building, thrive in a fast-paced environment, a