Description:
Minimum Requirements:At least 2 years experience in a similar role Degree or equivalent experience Analytical mindset with a passion for problem-solving Solid understanding of hardware, software, and networking Skilled in PC and laptop troubleshooting Proficient in Microsoft 365, Teams, Outlook, OneDrive, and PowerPoint Vendor management experience is a plus Comfortable working in global, multi-site environments Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
Duties:
Provide on-site support to end users by diagnosing and resolving issues related to computer hardware, software, services, and applications Fulfill assigned change/service requests and tasks promptly and accurately Respond to incidents nearing or breaching SLA thresholds to maintain service quality Support end users in areas such as Microsoft 365, Teams, PC support, LAN/WAN, and video conferencing Utilize Microsoft Power Platform tools, including Power Automate and Power Apps Perform intermediate-level administration of Microsoft SharePoint Online Support mobile devices and manage mobile device management (MDM) systems Assist specialist teams with server, network, and telephony infrastructure tasks Maintain accurate IT asset records in ServiceNows Asset Management database Work alongside the IT Manager to ensure optimal performance of IT systems Escalate incidents or issues appropriately based on impact, severity, and urgency Adhere strictly to IT security policies, procedures, and Atlas Copco Way standards Manage vendor relationships to ensure service quality and timely delivery Communicate effectively with stakeholders to align IT services with business needs Coordinate with local vendors for IT equipment procurement, maintenance, and support
15 Jul 2025;
from:
gumtree.co.za