Branch Manager - Grocery Retail

Description:

Gordon's Bay: An iconic and well-established South African grocery supermarket brand is seeking to employ an experienced Branch Manager (Grocery Retail) to lead its team. Purpose of the Role : To lead and manage all aspects of the store’s operations, ensuring profitability, staff performance, and a superior customer shopping experience

Key Responsibilities Include but Are Not Limited To

• Full store management and accountability for operations
• Leadership and supervision of all staff and department heads
• Purchasing and supplier negotiations
• Stock control and shrinkage management
• Staff training, motivation and performance monitoring
• Driving sales and customer satisfaction
• Planning and implementing marketing and promotional strategies
• Event management and seasonal campaigns
• Ensuring high standards of merchandising and store presentation
• Managing store budgets, financials, and monthly reporting
• Ensuring compliance with health and safety and hygiene standards
• Monitoring pricing, margins and performance of Key Value Items (KVIs)
• Developing and implementing standard operating procedures
• Handling escalated customer queries and complaints
• Reporting to Operations Manager

Criteria

• Proven experience in a similar senior retail management role
• Strong knowledge of grocery retail and merchandising best practice / proficiency in retail metrics
• Proven ability to manage and motivate a diverse team
• Excellent organisational and planning skills
• Sales-driven with a strong understanding of customer behaviour
• High level of accuracy and attention to detail
• Able to work under pressure and meet deadlines
• Fluent in English and Afrikaans (read, write and speak)
• High level of computer literacy (POS systems, Excel, Email)
• Proficiency in English and Afrikaans required; a third South African language will be beneficial
• Professional, dependable and accountable
• Flexible and available to work retail trading hours including weekends and public holidays

Requirements:

• Full store management and accountability for operations
• Leadership and supervision of all staff and department heads
• Purchasing and supplier negotiations
• Stock control and shrinkage management
• Staff training, motivation and performance monitoring
• Driving sales and customer satisfaction
• Planning and implementing marketing and promotional strategies
• Event management and seasonal campaigns
• Ensuring high standards of merchandising and store presentation
• Managing store budgets, financials, and monthly reporting
• Ensuring compliance with health and safety and hygiene standards
• Monitoring pricing, margins and performance of Key Value Items (KVIs)
• Developing and implementing standard operating procedures
• Handling escalated customer queries and complaints
• Reporting to Operations Manager

• Proven experience in a similar senior retail management role
• Strong knowledge of grocery retail and merchandising best practice / proficiency in retail metrics
• Proven ability to manage and motivate a diverse team
• Excellent organisational and planning skills
• Sales-driven with a strong understanding of customer behaviour
• High level of accuracy and attention to detail
• Able to work under pressure and meet deadlines
• Fluent in English and Afrikaans (read, write and speak)
• High level of computer literacy (POS systems, Excel, Email)
• Proficiency in English and Afrikaans required; a third South African language will be beneficial
• Professional, dependable and accountable
• Flexible and available to work retail trading hours including weekends and public holidays