Assistant Branch Manager

Description:

Gordon's Bay: An iconic and well-established South African grocery supermarket brand is seeking to employ an experienced Assistant Branch Manager to join its team. Purpose of the Role
To assist the Branch Manager in the efficient running of the store, ensuring operational effectiveness and excellent customer service

Key Responsibilities Include but Are Not Limited To

• Supporting the Branch Manager with daily store operations
• Merchandise and stock control
• Floor supervision and team coordination
• Monitoring pricing and promotional activity
• Overseeing Key Value Items (KVIs) and sales performance
• Staff support and shift planning
• Assisting with training of new and junior staff
• Ensuring high standards of customer service and store presentation
• Handling basic store admin and reporting
• Assisting with marketing and in-store promotions
• Managing customer queries and resolving minor complaints
• Acting as manager on duty when required
• Assisting with compliance to company policies and health regulations

Criteria

• Previous experience in a retail supervisory or assistant management role
• Strong knowledge of grocery retail and stock handling procedures
• Energetic and dependable team player
• Proficiency in English and Afrikaans required; a third South African language will be beneficial
• Strong interpersonal and communication skills
• Confident in handling staff and customer interactions
• Detail-oriented with strong organisational skills
• Able to work under pressure and multitask
• High level of computer literacy (POS systems, Excel, Email)
• Flexible and available to work retail trading hours including weekends and public holidays

Requirements:

• Supporting the Branch Manager with daily store operations
• Merchandise and stock control
• Floor supervision and team coordination
• Monitoring pricing and promotional activity
• Overseeing Key Value Items (KVIs) and sales performance
• Staff support and shift planning
• Assisting with training of new and junior staff
• Ensuring high standards of customer service and store presentation
• Handling basic store admin and reporting
• Assisting with marketing and in-store promotions
• Managing customer queries and resolving minor complaints
• Acting as manager on duty when required
• Assisting with compliance to company policies and health regulations

• Previous experience in a retail supervisory or assistant management role
• Strong knowledge of grocery retail and stock handling procedures
• Energetic and dependable team player
• Proficiency in English and Afrikaans required; a third South African language will be beneficial
• Strong interpersonal and communication skills
• Confident in handling staff and customer interactions
• Detail-oriented with strong organisational skills
• Able to work under pressure and multitask
• High level of computer literacy (POS systems, Excel, Email)
• Flexible and available to work retail trading hours including weekends and public holidays