Description:
Ready to Drive Excellence Across Africa?
Coverage: National + Sub-Saharan Region
Do you thrive on performance, people, and precision? Are you a seasoned leader in the automotive aftersales world, with the skills to connect strategy to dealer success? Then keep reading – this is the opportunity you’ve been shifting gears for.
What You’ll Be Steering:
As the Group Aftersales Field Operation Manager, you’ll lead high-performing sales and support teams to exceed Group Parts turnover objectives across South Africa and the Sub-Saharan region. You’ll be the powerhouse linking our Parts Division with a thriving dealer network, ensuring customer satisfaction is not just met—but exceeded.
Your Mission Includes:
Leadership: Drive and manage national field force and support office teams (Sales, Admin, Marketing). Strategic Sales: Set and achieve parts sales targets through insights, dealer input, and sharp forecasting. Dealer Success: Be the go-to advisor for dealers—supporting daily operations, long-term planning, and performance turnaround. Training & Talent: Oversee appointment and development of Parts & Service Managers to ensure every dealership has top-tier talent. Customer Experience: Translate mystery shopping and audit results into actionable improvement plans. Events & Engagement: Coordinate roadshows, launch events, dealer meetings, and performance incentive trips. Market Expansion: Build insurer relationships and drive market share growth through innovative programmes like Save a Car
You Bring the Following Toolkit:
A 3-year National Diploma or Bachelor’s Degree in Business, Marketing, Engineering, or Commerce. 5–8 years of management experience in Sales & Marketing, preferably in the automotive aftersales space. Deep understanding of the Dealer Network, Parts Division, and financial metrics. Strong leadership record with hands-on experience in target setting, performance improvement, and cross-functional collaboration. Proficiency in MS Office and QMF systems. Outstanding negotiation, communication, and stakeholder engagement skills.
Be a key player in shaping one of the strongest dealer networks in Africa.
Influence strategy across an iconic automotive group.
Lead a passionate, expert team who live and breathe aftermarket excellence.
Work in a fast-paced, purpose-driven environment