Description:
Title: Optometry Receptionist (Entry-Level)
Area: Ermelo
Industry: Optometry / Healthcare
Ref No.: TRG 2352
Salary: R6 000 R8 000 per month (dependent on experience)
Start Date: As soon as possible
Type: Permanent
An opportunity for an experienced OPTOMETRY RECEPTIONIST (ENTRY-LEVEL) is required for permanent employment based in Ermelo.
A leading and reputable Optometrist Practice in Ermelo, is a well-respected and modern optometry practice offering personalised eye care and quality eyewear solutions to a loyal and growing patient base. With a strong reputation for professionalism, patient care, and service excellence, the practice seeks to appoint a trustworthy and well-presented Entry-Level Receptionist who will be the first point of contact for patients and visitors.
To provide outstanding front-desk service and general administrative support in a friendly, organised and professional manner, helping ensure a smooth experience for both patients and the optometry team.
DUTIES & RESPONSIBILITIES:
Reception & Front Office Duties
Greet patients and visitors warmly and professionally. Answer incoming calls and handle inquiries or appointment bookings. Confirm and manage bookings using in-practice scheduling systems. Ensure the reception and waiting area are always neat, clean and welcoming. Check-in patients, update personal and medical aid information, and assist with check-out and payments.
Administrative Support
Capture and update patient records accurately. File and scan patient documents confidentially and securely. Manage and track invoices, quotations and basic medical aid submissions. Assist with ordering and stock control of lenses, frames and consumables. Liaise with suppliers and follow up on outstanding orders where required.
Customer Service & Product Support
Provide product knowledge assistance (frames, lenses, accessories) where needed. Coordinate collections and ensure customer follow-ups are actioned. Address basic concerns or queries with warmth and professionalism. Build a trusted relationship with returning patients and their families.
EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
Minimum:
Grad