Description:
Adumo, a proudly South African payment and rewards solutions provider within the Lesaka Technologies group, is on the hunt for a sharp, service-driven Customer Success Intern . If you're a natural problem-solver with a passion for systems, client experience, and operational excellence, this role is your opportunity to learn from the best in fintech.
You’ll be part of a fast-paced customer success team, helping us manage client onboarding, complex queries, SLA tracking, and system health—all while keeping the customer at the heart of what we do.
What You’ll Do
Compliance & System Health
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Support critical processes like quote logging, master account updates, load queries, and Salesforce case management—ensuring everything is actioned within agreed SLAs.
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Monitor systems and flag potential risks or issues, working closely with engineers and line managers.
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Drive root cause analysis efforts to prevent recurring problems and support process improvements.
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Follow change control procedures and escalate where needed.
Client Satisfaction
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Resolve complex client queries swiftly and professionally.
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Keep tabs on dashboards and escalate tickets nearing SLA breach.
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Reduce resolution times and improve first-contact resolution (FCR).
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Deliver clear, helpful communication and reduce repeat queries.
Administration
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Assist Finance with deposit allocations and account setups for new clients.
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Ensure all contracts and client documentation are captured correctly in Salesforce.
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Keep client records accurate and up-to-date.
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Process client requests (card loading, reloading, issuing, packaging, etc.) according to instructions.
Client Services
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Build strong relationships with customers, keeping close to their needs and preferences.
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Direct queries to the right departments and provide first-level troubleshooting.
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Ensure quotes, tax invoices, and case submissions are accurate and timeous.
Reporting
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Track and report on daily and weekly productivity:
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Quotes issued
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Inbound and outbound calls
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Card orders, loads, and finance instructions via Salesforce
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What You’ll Need
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Matric (NQF Level 4) – Maths and Accounting are a plus
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NQF Level 5 Higher Certificate in Sales, Marketing, or Business Administration
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2–3 years’ experience in sales support, admin, or customer service (internship experience welcome)
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Great attention to detail and a customer-first mindset
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Tech-savvy and comfortable with CRMs (Salesforce experience is ideal)
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Able to multitask in a deadline-driven environment
Why Join Lesaka?
We’re a dynamic company driven by innovation and a mission to empower South African businesses. This internship offers hands-on experience in a growth-focused fintech company where your contributions will matter from day one.
If you have not heard from us within 14 days of your application, please consider your application unsuccessful.
Requirements:
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Support critical processes like quote logging, master account updates, load queries, and Salesforce case management—ensuring everything is actioned within agreed SLAs.
-
Monitor systems and flag potential risks or issues, working closely with engineers and line managers.
-
Drive root cause analysis efforts to prevent recurring problems and support process improvements.
-
Follow change control procedures and escalate where needed.
-
Resolve complex client queries swiftly and professionally.
-
Keep tabs on dashboards and escalate tickets nearing SLA breach.
-
Reduce resolution times and improve first-contact resolution (FCR).
-
Deliver clear, helpful communication and reduce repeat queries.
-
Assist Finance with deposit allocations and account setups for new clients.
-
Ensure all contracts and client documentation are captured correctly in Salesforce.
-
Keep client records accurate and up-to-date.
-
Process client requests (card loading, reloading, issuing, packaging, etc.) according to instructions.
-
Build strong relationships with customers, keeping close to their needs and preferences.
-
Direct queries to the right departments and provide first-level troubleshooting.
-
Ensure quotes, tax invoices, and case submissions are accurate and timeous.
-
Track and report on daily and weekly productivity:
-
Quotes issued
-
Inbound and outbound calls
-
Card orders, loads, and finance instructions via Salesforce
-
-
Quotes issued
-
Inbound and outbound calls
-
Card orders, loads, and finance instructions via Salesforce
-
Matric (NQF Level 4) – Maths and Accounting are a plus
-
NQF Level 5 Higher Certificate in Sales, Marketing, or Business Administration
-
2–3 years’ experience in sales support, admin, or customer service (internship experience welcome)
-
Great attention to detail and a customer-first mindset
-
Tech-savvy and comfortable with CRMs (Salesforce experience is ideal)
-
Able to multitask in a deadline-driven environment