Description:
Regal has an exciting opportunity for a Sales Support Consultant to offer a support role to all Regal Branches, Regal clients, retail, trade when requested or required and support our sales team and warehouse where necessary.
Key responsibilities but not limited to:
- Efficiently attend to sales queries/ requests for quotes and pricing from all internal, retail and trade customers.
- Manage the buyout process request from branches in a timeous manner.
- Attend to O/T requests from branches, keeping relevant parties informed at all times.
- Professionally handle over flow calls received from branches through the Q Contact CRM and ensure call back requests are attended to timeously, received into the NSC queue.
- Professionally handle all calls received directly from branches and customers through the NSC Customer Management Platform - Q Contact.
- Keep a well-maintained admin process flow.
- Load and manage Supplier requests, Sales Orders, Purchase Orders for buy-outs.
- Assist branches with stock to complete orders placed – part of IBT.
- Resolve and record customer complaints and escalate to Management for assistance when necessary or required/requested.
- Resolve or redirect all Technical Queries to the branch technical desk or to Technical for resolution.
- Generate Pro-Forma Invoices, Quotations and confirm Pick Notes.
- Ensure Margins are correct on all Orders.
- Provide customers with branch stock availability.
- Process back-orders and ensure margins are correct before processing, on a daily basis.
Requirements:
Regal has an exciting opportunity for a Sales Support Consultant to offer a support role to all Regal Branches, Regal clients, retail, trade when requested or required and support our sales team and warehouse where necessary.
Key responsibilities but not limited to:
- Efficiently attend to sales queries/ requests for quotes and pricing from all internal, retail and trade customers.
- Manage the buyout process request from branches in a timeous manner.
- Attend to O/T requests from branches, keeping relevant parties informed at all times.
- Professionally handle over flow calls received from branches through the Q Contact CRM and ensure call back requests are attended to timeously, received into the NSC queue.
- Professionally handle all calls received directly from branches and customers through the NSC Customer Management Platform - Q Contact.
- Keep a well-maintained admin process flow.
- Load and manage Supplier requests, Sales Orders, Purchase Orders for buy-outs.
- Assist branches with stock to complete orders placed – part of IBT.
- Resolve and record customer complaints and escalate to Management for assistance when necessary or required/requested.
- Resolve or redirect all Technical Queries to the branch technical desk or to Technical for resolution.
- Generate Pro-Forma Invoices, Quotations and confirm Pick Notes.
- Ensure Margins are correct on all Orders.
- Provide customers with branch stock availability.
- Process back-orders and ensure margins are correct before processing, on a daily basis.
- Efficiently attend to sales queries/ requests for quotes and pricing from all internal, retail and trade customers.
- Manage the buyout process request from branches in a timeous manner.
- Attend to O/T requests from branches, keeping relevant parties informed at all times.
- Professionally handle over flow calls received from branches through the Q Contact CRM and ensure call back requests are attended to timeously, received into the NSC queue.
- Professionally handle all calls received directly from branches and customers through the NSC Customer Management Platform - Q Contact.
- Keep a well-maintained admin process flow.
- Load and manage Supplier requests, Sales Orders, Purchase Orders for buy-outs.
- Assist branches with stock to complete orders placed – part of IBT.
- Resolve and record customer complaints and escalate to Management for assistance when necessary or required/requested.
- Resolve or redirect all Technical Queries to the branch technical desk or to Technical for resolution.
- Generate Pro-Forma Invoices, Quotations and confirm Pick Notes.
- Ensure Margins are correct on all Orders.
- Provide customers with branch stock availability.
- Process back-orders and ensure margins are correct before processing, on a daily basis.
- Sales Support
- Administrator
- Customer Service Agent
- Sales Administrator
- Grade 12.
- 3 Years Sales Support/Administration experience.
- Solid knowledge of products and services promoted by Regal.
- Good computer literacy and efficient on K8.
- Excellent telephone voice and etiquette.
- Able to work every alternate Saturday from 8:00 to 12:00 and selected Public Holidays.
- Reliable transport.
- Grade 12.
- 3 Years Sales Support/Administration experience.
- Solid knowledge of products and services promoted by Regal.
- Good computer literacy and efficient on K8.
- Excellent telephone voice and etiquette.
- Able to work every alternate Saturday from 8:00 to 12:00 and selected Public Holidays.
- Reliable transport.
- Grade 12.
- 3 Years Sales Support/Administration experience.
- Solid knowledge of products and services promoted by Regal.
- Good computer literacy and efficient on K8.
- Excellent telephone voice and etiquette.
- Able to work every alternate Saturday from 8:00 to 12:00 and selected Public Holidays.
- Reliable transport.
09 Jul 2025;
from:
careers24.com